how about mother in law??? ;p
Bad encounter when buying B+W filter from Mass Sales
- Thread starter Chop12
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sammedia
Senior Member
Perhaps to some people, a little bit of dust & dirt will affect their mood of shooting their award winning photos. :bsmilie:
virtualme78
Senior Member
i can pretty much conclude something from these posts...
- you buy something... you dun check and its defective, its your fault for not checking.
- you buy something and you took the trouble to check. you are picking needle in haystack just becoz the price is competitive.
- you give heads up about your bad experience in buying things with competitive price, you are immature, making a big hoo-haa out of something this trival, expecting too much just becoz the person didn't have any product knowledge and the owner wasn't apologetic for your whole bad experience.
All in all.. next time buy something cheap... see, pay and go... if the goods you bought is defective... hide in a corner with your defective goods and cry, blame it on your family members, blame it on god and blame your miserable life. Period.
- you buy something... you dun check and its defective, its your fault for not checking.
- you buy something and you took the trouble to check. you are picking needle in haystack just becoz the price is competitive.
- you give heads up about your bad experience in buying things with competitive price, you are immature, making a big hoo-haa out of something this trival, expecting too much just becoz the person didn't have any product knowledge and the owner wasn't apologetic for your whole bad experience.
All in all.. next time buy something cheap... see, pay and go... if the goods you bought is defective... hide in a corner with your defective goods and cry, blame it on your family members, blame it on god and blame your miserable life. Period.
AnsQ
New Member
I have bought 4 or 5 B+W filters from henessy without any issues before.
I think i have been grumbled upon by his mother before too. For that kind of price he is selling the filters, i'm more than willing to listen to an old folk's grumble.
If i want to be smooth-talked into buying the same filter at a much higher price, but get treated like a valued customer, i'd go to some 'reputable shop' such as John3:16.
And anyway, B+W filters are quite well-protected by their packaging and can usually take abit of rough handling without any damage to the filters. The softer plastic don't crack as easily as the hard plastic packaging like Hoya's.
I think i have been grumbled upon by his mother before too. For that kind of price he is selling the filters, i'm more than willing to listen to an old folk's grumble.
If i want to be smooth-talked into buying the same filter at a much higher price, but get treated like a valued customer, i'd go to some 'reputable shop' such as John3:16.
And anyway, B+W filters are quite well-protected by their packaging and can usually take abit of rough handling without any damage to the filters. The softer plastic don't crack as easily as the hard plastic packaging like Hoya's.
These rights may exist elsewhere, but definitely not in Singapore. There is no such clause in consumer protect laws in Singapore. And regarding CASE, they are not a legislative authority. They are just a watchdog group with not much authority.
See how many carrot chop shops are in SLS and are still there?
These are the rules of the game for this particular seller. If you are not happy with whatever service or parameters of the transaction, just walk like you did and go buy from somewhere you will be happy with. As simple as that.
You can rant, you can warn, you can say whatever you want. But it seems many people here seems to like Henessy's service. I never bought from him, I bought from the other mass seller who specializes in B+W filters. When I got my ND110, he was late 45mins. I was early 15 mins. So I had to wait at an MRT station for 1 hour. The experience was good in the end. I got what I wanted. But it seems it is better that you can just walk in and collect right away. And inspect multiple pieces too. Other places I know, you check one piece. If the seller don't agree that there is something wrong with the filter, you either take that one piece, or you walk.
Want cheap, want green,want big big...:sweat:
Want good service & expect people to treat you like a big boss, pay a much higher price and go to shop like john 316 lor.:bsmilie:
I believe the proper translation of that hokkien word is "fresh"
ahbian
Senior Member
Without hearing the other side of the story, I wouldn't make a judgement on the incident per se.
What I think is generically, it takes two hands to clap, sometimes the sales side can be quite rude and sometimes the customer can be too demanding.
What I can't really agree with points made in some posts, that just because an item offered is lower than the market rate, the customer is obliged to put with the seller.
Vice versa, just because the customer can afford premium price doesn't give him the right to step all over the seller.
Its more about graciousness than price.
What I think is generically, it takes two hands to clap, sometimes the sales side can be quite rude and sometimes the customer can be too demanding.
What I can't really agree with points made in some posts, that just because an item offered is lower than the market rate, the customer is obliged to put with the seller.
Vice versa, just because the customer can afford premium price doesn't give him the right to step all over the seller.
Its more about graciousness than price.
In General (since someone talks about lens and camera), if no inspection of goods is permitted, I guess most people will only consider buying it if there is warranty or an exchange policy. Unless you are buying things from a factory outlet with a huge discount knowing there are some defects to the merchandise.
I have heard of people going to Canon CSC and immediately being offered a 1 to 1 exchange when the newly bought camera has Manufacturing Defects (This is to say no or proper inspection was done but covered by warranty). I trust that no one would buy something with no warranty, no exchange policy and no inspection. :bigeyes:
As I have mentioned in my earlier post, I do not have high expectation from a service provider from Fu Lu Shoa, I have also mentioned that grumbling starts when I was viewing the first filter (I can accept that and I even ask for another filter as I have intention to buy 2 and was not satisfied with first discoloration), the person grab a handful of filters and threw it on the table (it seems to be reasonable and acceptable for some of the people who commented in the thread!:think.
The situation could have been well managed and contained (show sympathy instead of saying will limit inspection in the thread) when it was being feedback to the seller. I am just only sharing my experience . Thats all
Many had said earlier in the thread, and I say it again now, let it go lah.
Yes, you had suffered bad service and your dignity or your ego might be wrongly hurt or abused, even when it was not your fault and you did nothing to deserve this. Yes, you deserved better, no matter what how cheap you are paying because you are the customer.
And perhaps you are just hoping to seek some empathy and understanding from the forum (although its obvious you are getting very little)
But this is the real world, there is no perfect life. Everyday minute and second another innocent person suffer a much greater injustice than you, somewhere else in the world, innocent people get killed, had their houses burned down, whole family massacred in some civil war, looking back at our sheltered Singaporean problems we are really fortunate.
Have a bit of kindness, live and let live, and your life will be happier. Close your thread and let the incident pass lah. My heartfelt advise to you.
Well said!! Strongly agree with you. There is no fairness in this world. Just let it go ba...
1. When someone chose to buy a "Bargain price" brand new filter, it doesnt mean he has to accept discoloured or defective filters.
Agree?
2. Even though it is sold at "Bargain price", it does not forfeit his rights to check the product before paying. Unless the sale clearly states as "Used" or "Defectives at bargain price".
Agree?
3. Doesnt mean you pay "bargain price", you should be subjected to bad service.
Agree?
4. TS checked and found the first filter to be slightly defective with uneven rims. It was reasonable for him to ask for a second piece.
Agree?
5. Next time your parents did a disservice to someone, you do not have to try to resolve the issue and can just rub off with "What to do?"
Agree? No?
TS, I support you. Some people in this world do not mind to throw away their dignity for some cost savings. You have highlighted a valid case. Thank you.
Agree?
2. Even though it is sold at "Bargain price", it does not forfeit his rights to check the product before paying. Unless the sale clearly states as "Used" or "Defectives at bargain price".
Agree?
3. Doesnt mean you pay "bargain price", you should be subjected to bad service.
Agree?
4. TS checked and found the first filter to be slightly defective with uneven rims. It was reasonable for him to ask for a second piece.
Agree?
5. Next time your parents did a disservice to someone, you do not have to try to resolve the issue and can just rub off with "What to do?"
Agree? No?
TS, I support you. Some people in this world do not mind to throw away their dignity for some cost savings. You have highlighted a valid case. Thank you.
ovaltinemilo
Senior Member
Bro, tt's Henessy's mum, not Henessy himself...
UandMe
New Member
night86mare
Deregistered
it is already heavily abused in the us + uk.
night86mare
Deregistered
you obviously have issues. :bsmilie::bsmilie:
By choosing your wife, you essentially choose her whole clan.. in-law included.
Submarine71
New Member
Don't forget one day u will be getting old, your wife/husband will be getting old also....
Learn how to tolerate with old folks......
Learn how to tolerate with old folks......
G-man
Senior Member
TS, when I first saw your thread, I thought, wow, Hennessy who is a regular seller here, is now providing bad service? Bo ko leng leh....
After reading your rant, all I can say is, don't be so sensitive bah. Old lady, let her rant. In life, live and let live.
And being able to inspect 2 filters is very good already. If the rim is discoloured, so what? These are not manufacturing failures, just a slight inconsistency. When you start using it, after a few months, the rim will also discolour.
No fungus, no scratches, no fingerprints, no dents on the rims, that's about all I will inspect.
FWIW, here's an article I read somewhere about customer service.
After reading your rant, all I can say is, don't be so sensitive bah. Old lady, let her rant. In life, live and let live.
And being able to inspect 2 filters is very good already. If the rim is discoloured, so what? These are not manufacturing failures, just a slight inconsistency. When you start using it, after a few months, the rim will also discolour.
No fungus, no scratches, no fingerprints, no dents on the rims, that's about all I will inspect.
FWIW, here's an article I read somewhere about customer service.
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