Bad encounter when buying B+W filter from Mass Sales

[creampuff]

What a childish rant coming over here and complaining like an immature kid. Already people entertain you and pass second filter to you. What more do you want? Have bought from Henessy before and everything was smooth. It's just a filter, it's not like you're buying a car... what more do you expect service wise? Get over it...

 

[r00ki3]

I have been there 3 times, met both the elderly lady and the younger one.
I didn't encounter any unpleasant situations and they were accommodating.
Maybe I was lucky to come by when they were in a better mood hehe..
Anyway I got my filters..that's all that matters..
And I thank Henessy for that

 

[Chop12]

Maybe I should elaborate more on what this shop owner did …. While I was looking at the 2nd filter, she asked if I want to see more and grab a handful of filters and threw it on the table followed by NASTY remarks …. Mind you, that is how your filter that is currently or that will be mounted on your lens are being treated … would you pay for that?
The worst part is when I feedback the incidence to Henessy, he was not even sympathetic or apologetic about the situation. He said he will indicate in the tread “buyers are not allowed to inspect more than 3 filters” (I was only looking at a 2nd filter) and he got the same treatment at home and could do nothing about it!!!

I will agree not to inspect filters if Henessy allow a 7 days return policy, its a consumer rights. Check with CASE.

While I do not have high expectation from a service provider from Fu Lu Shoa, I do not expect such treatment as a consumer in Singapore. I have intention to purchase 2 filters from him but with such encounter, I wouldn’t take it if the price is even marked down further.

It is a dignity issue. Some of you may tolerate this kind of behavior and trade off with a cheaper price offered. But if you look around in “Mass Sales”, there other advertisers for the same product with competitive price and good feedback. This is a competitive business environment, its not only about price (“or margin”) that we should only consider.

I am not discouraging people to but from Henessy. My post is to serve as a warning and to inform potential buyer of the unexpected encounter they may face. If you think your luck is good, tolerance level is high, want to take your chance, go ahead.

Lastly, I would like thank the mordorator whom had shifted my post here.

Cheers …

 

[Chop12]

What a childish rant coming over here and complaining like an immature kid. ...

I suggest you mind your language and start behaving maturely before you put any comments in a public forum.

 

[Reno]

Agree with EOW..... Have deal with Henessy and his mum before, not much issue, Henessy pricing is already so low, somemore his mum shop is not dealing with camera stuffs. If you want excellent service, please go to proper camera shop and pay extra for service.

 

[sjackal]

I always believe that service quality is important for our country's image to grow as a cosmopolitan city. Making another person happy will make you happy too, especially so if the other person is doing you a favor (like a customer who buys)

But IMHO you as a buyer also have to understand who you are buying from and set your expectation according.

If I am buying from a big brand name, or a known company of goodwill, I would expect to be pleased by the service and would object if the service is not worth the price or reputable.

But here you are buying from a small time seller trying to earn some honest dollars, cut the guy some slack for bringing a much better priced product for everyone,

Live and let live a bit lah, no need to post a thread to slam his business, it only shows how big your heart is when you list all the parking fees in dollars and cents.

I bought gaffer from him before and that time deal with his sister, who was nice and helpful.

 

[zero o]

I will agree not to inspect filters if Henessy allow a 7 days return policy, its a consumer rights. Check with CASE.

Really ? In Singapore ? 7 days return policy enforceable by legislation ?
If there is, many many many Singaporeans will be returning lots to the shops

 

[creampuff]

I suggest you mind your language and start behaving maturely before you put any comments in a public forum.

You warning me or what?
So it seems you got your feelings hurt at the shop... as you say "It is a dignity issue."
I think we can all draw our own conclusions from this.

 

[ckkent]

For me, i never expect any kind of service from them since it is not a camera shop. What important for me is get a quality product for the lowest price. Since the price is really much lower than buying outside. Everybody got the choice to go where they prefer, if u really cant take this, just go to other shop where they can offer u good service and charge you for the service. It e meaningless to post this thing here..

 

[Chop12]

This thread is not to slam other people's business. I verily believed that there are strong supporters cum buyers who had good experience dealing with him. Maybe I am the only unlucky one.

As for me, the whole experience was a surprise. First she told me she is helping a relative with no charges and intend to return the stock etc …..

As I have indicated in my post, it only served as a warning and to inform potential buyer of the expectation (depending on their luck). Its your choice.

 

[huggable]

Had bought from Henessy numerous times, from dropping by at his block at Bishan, mass meet-up at Raffles Place, and at the shop in Fu Lu Shou. So far I didn't had problems with the quality of the filters, as mentioned by some others, they've not been opened before, and were in good condition when I inspect them.

Experience wise, there was only once when I dropped by the shop after confirming that there was stock. But was told by the lady that Henessy's sis forgot to bring down the filter the previous day. Had to make 2 trips, but was given a S$10 discount subsequently. To me, the buying process was almost fuss-free, and the $$ savings compared to buying from a camera shop is justifiable.

For the TS, he can consider parking at Sim Lim Tower to avoid incurring the ERP charges. Parking is cheaper outside CBD too.

 

[huggable]

For the mama's ranting, I'd say one-ear-in, one-ear-out. Makes one a happier person.

 

[Chop12]

You warning me or what?
So it seems you got your feelings hurt at the shop... as you say "It is a dignity issue."
I think we can all draw our own conclusions from this.

I am just pointing out to use the appropriate choice of words. No hard feelings ...

 

[night86mare]

While I was looking at the 2nd filter, she asked if I want to see more and grab a handful of filters and threw it on the table followed by NASTY remarks …. Mind you, that is how your filter that is currently or that will be mounted on your lens are being treated … would you pay for that?

so you mean, you sayang your filters, and you throw out a red carpet, and a bed of cotton wool, before you put your filters anywhere?

i would love to be reincarnated next life as your filter. :bsmilie:

 

[Chop12]

Really ? In Singapore ? 7 days return policy enforceable by legislation ?
If there is, many many many Singaporeans will be returning lots to the shops

Must have reasonable and good reason for the exchange. You may wish to read up Consumer Protection (Fair Trading) Act or call CASE. It is either 5-7 days, can't remember the recent amendment done.

 

[Dynam0]

Most stores do state in their receipt that goods sold, no return or refund. At lease you have the chance to inspect on the spot and decide whether the goods fit your expectation before paying. Talking about CASE, approach them if you have alot alot of time to spare.

 

[kwttan]

Most stores do state in their receipt that goods sold, no return or refund. At lease you have the chance to inspect on the spot and decide whether the goods fit your expectation before paying. Talking about CASE, approach them if you have alot alot of time to spare.

:thumbsup::thumbsup::thumbsup::bsmilie::bsmilie:

 

[David]

I dunno what really happened so I can comment little about TS' experience.

What I want to say are these points:

1. Henessy is a nice person.

2. B+W filters are known to have that kind of "issue". Slight discoloration, even what looks like scratches but are not intentionally scratched filter rims. They often look dull in color and even have some kind of uneven color. I don't know what the reason is, but perhaps that's the way brass is. As far as the glass is concerned, I have not seen a scratched or inferior one.

3. I don't understand why people here are so pre-occupied with opening up boxes and boxes of stuffs. Even expensive lenses included. They will go to the shop, Try one lens, shoot a little, mount and dismount (in the process I won't be surprised if it's slightly scratched), claim not sharp enough, take out another lens, look very very closely, opps, got this little tiny dust in the corner, ask for another lens, and go on and on, until they claim what they finally got is a VERY SHARP, "SPECIALLY SELECTED" (See the B&S section) lens! Oh goodness....

Now I wonder.... those others who turn up at the shop to get the supposed "not so good" lenses and stuffs... Are they suckers to get inferior products which have been molested?

Then there are the regular customers and only-talk-but-hardly-take-photos people. They walk into the shop, chit-chat with the boss, ask to "try-try" lenses. The boss willingly takes out the new lens, let the customer molest it till he is happy, then put it back into the box waiting for an unsuspecting customer to buy it.

I think such practices should be stopped. I wish shops will have a "display set" for everyone to play with instead of letting these people "happy-happy" touch brand new stuffs.

True, there are genuine cases where there could be some defects in the production. I have experienced b4 and rectified the situation. But not by opening every box! It's an obvious defect. But by and large, this is very rare.

If ever you spot finger prints, scratches, etc, that's because of the previous customers who make it a ritual to open every box to get supposedly the best. :thumbsd:

Is this a Singaporean kiasu trait?

 

[Smiles88]

erm... sorry abt this but i got to say this. the reason why you're buying from him is because of the good price. is tt right? if so, since the price is already good, if it was me, i would not be bothered by the service unless it is really very bad. example is tt I do not expect a stall holder at a pasar malam(night market) to provide me with similar service as what I would receive when I walk into a high class store such as LV

 

[David]

ever since i found out, TO MY HORROR, that Henessy was allowing people to open multiple filters for "inspection", and even allowing them to use cleaning cloths to touch the surface, i decided to shant away from him...
BRAND NEW FILTERS ARE BRAND NEW FILTERS...I m not sure about other Mass sellers, but if u want to make sure u are getting a good piece, i know which you should avoid...

Really Bro??? Who you heard from?

I'm ok for opening box if the customer does it in front of Henessy and the customer has the right to open another box cos of some defect.

But unfortunately, I guess he is busy with other work and cannot be present all the time...