Any PROUD BILLINGHAM CAMERA BAGS OWNER out there ?
http://www.billingham.co.uk/home.asp
Martin Billingham has just redefined 'customer service'
I was a proud owner of 2 Billingham bags - namely 206 and F4.5. Unknowingly, their Superflex inserts deteriorated due to our local weather and resulted in sticky and 'cushionless' inserts....my equipments were stained at one stage
Local retailer informed me that this was quite common.. Yes, silly me, I should have asked them earlier..had lived with it for quite a while. However, when I brought my bags down, they informed me that the local agent could not do anything about it. Any replacement would come at a cost. Man, I was pissed then. These bags have LIFETIME WARRANTIES !
The shop advised me to email Billingham directly. Guess what .. the site could not be accessed for almost 2 days... that got me more pissed. I picked my phone and called "M Billingham & Co" in U.K. immediately and wanted to give them a piece of my mind initially. Martin took my call and reassured me that their site was always up and ready for feedback till he tried to access it himself. He apologised when he could not do it. In addition, he offered his email and told me to give him more details.
I emailed him immediately on my above problems, which I had on the inserts of both bags. He apologised and took the time to explain to me that they always use superior quality materials to manufacture their bags thru'email. He also offered to replace my 206 detachable inserts immediately. Which company here can beat this ?.... F4.5 was a discontinued model with fixed inserts.. instead of asking me to send back the damaged bag..Guess what ..he offered to re-manufacture this model; just for me. He advised me to be patient as it would require some time for the factory to reproduce a similar bag. I waited.....
Federal Express just replaced and delivered these items to me tonight and I am once again a proud owner of BILLINGHAM camera bags I am impressed as it took them less than 1 month to settle my problems.
Now, this is what I call "CUSTOMER SERVICE" !!!! :thumbsup: Continue to support BILLINGHAM, man!! Their bags are classy.
So, if anyone of you has problems with your BILLINGHAM inserts or bags and all else failed, GO STRAIGHT TO MARTIN BILLINGHAM in UNITED KINGDOM
Anyone else have other pleasant experience ???? Care to share .....
http://www.billingham.co.uk/home.asp
Martin Billingham has just redefined 'customer service'
I was a proud owner of 2 Billingham bags - namely 206 and F4.5. Unknowingly, their Superflex inserts deteriorated due to our local weather and resulted in sticky and 'cushionless' inserts....my equipments were stained at one stage
Local retailer informed me that this was quite common.. Yes, silly me, I should have asked them earlier..had lived with it for quite a while. However, when I brought my bags down, they informed me that the local agent could not do anything about it. Any replacement would come at a cost. Man, I was pissed then. These bags have LIFETIME WARRANTIES !
The shop advised me to email Billingham directly. Guess what .. the site could not be accessed for almost 2 days... that got me more pissed. I picked my phone and called "M Billingham & Co" in U.K. immediately and wanted to give them a piece of my mind initially. Martin took my call and reassured me that their site was always up and ready for feedback till he tried to access it himself. He apologised when he could not do it. In addition, he offered his email and told me to give him more details.
I emailed him immediately on my above problems, which I had on the inserts of both bags. He apologised and took the time to explain to me that they always use superior quality materials to manufacture their bags thru'email. He also offered to replace my 206 detachable inserts immediately. Which company here can beat this ?.... F4.5 was a discontinued model with fixed inserts.. instead of asking me to send back the damaged bag..Guess what ..he offered to re-manufacture this model; just for me. He advised me to be patient as it would require some time for the factory to reproduce a similar bag. I waited.....
Federal Express just replaced and delivered these items to me tonight and I am once again a proud owner of BILLINGHAM camera bags I am impressed as it took them less than 1 month to settle my problems.
Now, this is what I call "CUSTOMER SERVICE" !!!! :thumbsup: Continue to support BILLINGHAM, man!! Their bags are classy.
So, if anyone of you has problems with your BILLINGHAM inserts or bags and all else failed, GO STRAIGHT TO MARTIN BILLINGHAM in UNITED KINGDOM
Anyone else have other pleasant experience ???? Care to share .....