70-200 IS on 20D - Err 01

[RossChang]

Pretty disappointing for such an expensive lens... mebbe I'll get a non IS instead?... hmmm.... I mean, lens are meant to last and if the IS keep giving problem on and off like that, then the value is not there anymore...

 

[Terence]

Pretty disappointing for such an expensive lens... mebbe I'll get a non IS instead?... hmmm.... I mean, lens are meant to last and if the IS keep giving problem on and off like that, then the value is not there anymore...

All in all, I think problems with the IS system are generally few and far between. I've owned quite a number of IS lenses in the past 2 years or so and only 1 (the 100-400L) had a problem with my 10D.

IMO, I think it's wrong to label the IS system as consistently defective. This thread has attracted a couple of people with past/present problems with their lenses and a few negative voices always tend to be louder when everyone heap hot coals in unison.

The opinions expressed here should be taken with a rather large grain of salt. I personally am not put off by IS lenses. I think it's a great feature, with proper lens care, that should last as long as the life of the lens.

 

[melvinfoo]

All in all, I think problems with the IS system are generally few and far between. I've owned quite a number of IS lenses in the past 2 years or so and only 1 (the 100-400L) had a problem with my 10D.

IMO, I think it's wrong to label the IS system as consistently defective. This thread has attracted a couple of people with past/present problems with their lenses and a few negative voices always tend to be louder when everyone heap hot coals in unison.

The opinions expressed here should be taken with a rather large grain of salt. I personally am not put off by IS lenses. I think it's a great feature, with proper lens care, that should last as long as the life of the lens.

yea.. before i get this lens, i always hear about the great things of IS before i decided.. ok la.. this is the one of the most expensive lens i ever own.. just merely 2nd time outing with this lens already got this problem. :dunno:

what I curious is that whether is 20D problem or the lense problem, i did do a quick search on dpreview and found out it's on IS module etc... this this lens is still very new, i wonder what are the actions that I can take instead of just moan around .. :embrass: or anything that i can do to avoid such problem. if QC, then maybe i will try one on one swap etc...

thanks for all the feedback.. aprpeciate that!

 

[CYRN]

yea.. before i get this lens, i always hear about the great things of IS before i decided.. ok la.. this is the one of the most expensive lens i ever own.. just merely 2nd time outing with this lens already got this problem. :dunno:

what I curious is that whether is 20D problem or the lense problem, i did do a quick search on dpreview and found out it's on IS module etc... this this lens is still very new, i wonder what are the actions that I can take instead of just moan around .. :embrass: or anything that i can do to avoid such problem. if QC, then maybe i will try one on one swap etc...

thanks for all the feedback.. aprpeciate that!

From what I can make out of my lens problem is that it may be due to dry or incomplete solder joint.... it only occures more frequently when used under hot conditions.

It could be that such cases are not detected in QC cuz they should have tested it in factory condition.... as mentioned, not all lenses are like that. But if there are failure on a common module, this may suggest a trend which may lead to possible design/process problem.

Taking a reference from MR of luminous landscape in his comparision of canon's 10-22 vs sigma's 12-24... the quality of Sigma's lens that he got is questionable... but as he mentioned... these are the products that the ppl on the streets are most likely to get.... there are diamonds and lemons... it's a matter of how many lemons slipped through the QC net. Then again, such cases are just statistics and how transparent is the report to the higher managements.

But more importantly, for myself at least, is how the matter was followed up... took my len for 2 weeks and told my they just cleaned the contacts and return to me...&%&^$ :angry: wasted my trip and still have to make 2 more trips just to send in the lens and collect it again. I question Canon's professionilism in handling this case. BTW I sent in my 10D and my 70-200 together the second time for them to check that it's not the cam problem.

Lastly, while it can be said that there are only a few reported cases, stastically how many more cases have gone unreported or unknown to us as the lens users might no have access to internet nor have participated on Dpreview forums.

 

[eyst]

It's happened to people with 1D Mark II's as well.

Never heard of it happening to 1Ds owners :embrass:

 

[lenser]

Now so far so good... but have yet to test it in the condition where it's most likely to happen.

It's not the faulty product... it's the Quality assurance that Canon AND the service center gives me.... going down during office hours for so many times... it very time and salary consuming. :angry:

Bro , I really understands how you feel. Had some issues with Canon over my 10D also some time back. They never get it fixed and keeps claiming " ITS WITHIN OUR SPECS" and brush us aside. My foot !! Its your within yours and not consumers like us. Think we gotta upgrade to those Pro cam to enjoy better services.

my 2 cents...

 

[agape01]

Since my last post, it sounds to me that the problem with your lens is most likely the IS module. Ever since I got my module replaced, I asked Canon to hand over the IS module so that I can examine it more closely. Basically, the module includes two glass elements an how the module works is that the connectors that are connected to the lens would adjust accordingly when your camera shakes.

A one time occurance is quite reasonable to me, but if it happens at least twice to three times during a photo shoot, only then I would put the problem into question. If your lens is under warranty, do bring it down to Canon before it is too late. To get your module changed would set you back $450 at least for the module and another $60 for the service charge.

 

[CYRN]

Bro , I really understands how you feel. Had some issues with Canon over my 10D also some time back. They never get it fixed and keeps claiming " ITS WITHIN OUR SPECS" and brush us aside. My foot !! Its your within yours and not consumers like us. Think we gotta upgrade to those Pro cam to enjoy better services.

my 2 cents...

but but... I'm already using a "L" lens... was looking forward to save for 1DMkII... but now.. I'm thinking... and will keep thinking for a long time.

Since they can let a near 3K "top of the line" lens to be like that.... what's difference in the production will prevent an 8K cam to be of questionable quality.... I'll have to assume the most probable case where I'm unlucky... cuz so far it's seems like my "8 character" got conflict... :bsmilie: .

 

[CYRN]

Since my last post, it sounds to me that the problem with your lens is most likely the IS module. Ever since I got my module replaced, I asked Canon to hand over the IS module so that I can examine it more closely. Basically, the module includes two glass elements an how the module works is that the connectors that are connected to the lens would adjust accordingly when your camera shakes.

A one time occurance is quite reasonable to me, but if it happens at least twice to three times during a photo shoot, only then I would put the problem into question. If your lens is under warranty, do bring it down to Canon before it is too late. To get your module changed would set you back $450 at least for the module and another $60 for the service charge.

yup got mine changed... you may like to test yours under sunny unshaded conditions (half day at least).

 

[sehsuan]

can't remember if i got the err 01 mesg, but i do know i occasionally (once in a blue moon) get the err 99 instead. using a 10D, with a 70-200 IS with usually no problems

 

[CYRN]

can't remember if i got the err 01 mesg, but i do know i occasionally (once in a blue moon) get the err 99 instead. using a 10D, with a 70-200 IS with usually no problems

The last time I got err99 is tat my shutter dieded... :bigeyes: .. well at last it was under warranty..

 

[melvinfoo]

call canon guy today, he ask me to clean the contact... *my gossh :angry: ... then ask me to try again, he say if it's ERR99 then only 'bring the cam & lense to him' ... what a good canon services.. imagine thinking deep hard to come from nikon side, end up got this kind of services. fish man~

talk with another 20D user with 70-200 IS but his error is ERR99 most of the time and he thinking to change to non IS version and he say colour is nicer and sharper.. :dunno:

After some long discussion, he gave some excuses and I decided tomorrow i will go to shoot another fashion event, hopefully i got this error again (gossh..where got ppl cursing own camera and lens).

monday i will definitely pay a canon visit.

 

[CYRN]

call canon guy today, he ask me to clean the contact... *my gossh :angry: ... then ask me to try again, he say if it's ERR99 then only 'bring the cam & lense to him' ... what a good canon services.. imagine thinking deep hard to come from nikon side, end up got this kind of services. fish man~

talk with another 20D user with 70-200 IS but his error is ERR99 most of the time and he thinking to change to non IS version and he say colour is nicer and sharper.. :dunno:

After some long discussion, he gave some excuses and I decided tomorrow i will go to shoot another fashion event, hopefully i got this error again (gossh..where got ppl cursing own camera and lens).

monday i will definitely pay a canon visit.

How's you visit to canon? What did they say about your cam?