Simple reason: no one - not the transport providers, not EZlink, the government, nor the commuters - willing to pay for the hardware and software modifications needs at the MRT stations and busses.
$0.20 service charge for topping up Easilink card at atms and axs stations
- Thread starter Zenten
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Simple reason: no one - not the transport providers, not EZlink, the government, nor the commuters - willing to pay for the hardware and software modifications needs at the MRT stations and busses.
Correct: customer satisfaction and customer service are alien to all of these companies / agencies, despite their never ending blabbering at marketing and corporate commutation channels. The only way of thinking is: How to push the costs to customers as soon as possible.
Smart companies have recognized that small investments into this area can result in big returns. What was the last smart thing we saw from the bunch involved here? :bsmilie:
From what I gather from my friends in the banking industry, ATMs are actually seen as "necessary evil". Imagine all the cost and overheads involved with no fees collected? So they program it to do more other things like buy insurance, IPOs etc. But with the convenience and security of Internet banking, that too is becoming less necessary. Banks just still do ATMs because they need other banks are doing it so they need to keep up. Otherwise, the money is in getting clients to borrow, invest and play their money - merely safe-keeping clients money earns them little.
ATMs are totally necessary, though I don't agree its an evil.
Imagine no ATMs, back to the old days, how do customer withdraw money? Go personally to bank banch? So there will be a long q in the branch. Its not good for banks in long term. Manpower not enough to cope with the q.
The bank rather push these money withrawal customers to ATMs, so that the only customers walking into the banks are for investments, account opening, loan borrow, which brings more $$ to the bank.
Interesting... I always thought they helped banks cut costs. E.g., Aren't operating ATMs way cheaper than having customers perform simple transactions (like cash withdrawal) over the counter. Imagine the number of branches they'd need to maintain and operate, and staff they'd need to hire, if there weren't ATMs.
Yeah.. people in the finance industry already making boatloads of $$ and still want more..
cant imagine so much whining over 20 cents ..... people also have to pay for the machine and pay rental leh
go 7-11 or petrol station and pay 50cents lor
or just do it at MRT Stations and Bus Terminal free
go 7-11 or petrol station and pay 50cents lor
or just do it at MRT Stations and Bus Terminal free
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