Dear all,
To me part of providing an excellent level of customer service is to be clear about policies, hence Fujifilm has kindly shared info on its warranty claim policies with us.
Updated 20 Mar 2018. Costs breakdown at Fujifilm Service Center.
******************
Note that below is correct as of 01 APR 2017 and if there are revisions, I will try my best to update them asap.
Local warranty equipment (Singapore) :
Local warranty repair: Verification of the below documents are needed:
1) local warranty card
2) Purchase receipt
3) Extended warranty invoice if customer purchased 2 year extended warranty for product
Customer must fulfil warranty's T&C in order to claim repair under Warranty cover
Worldwide repair program( for digital camera/lens only) :
Procedure:
When a customer sends in a camera/lens purchased from overseas it's either now:
1. Before 1 Apr 2017 & less than one year old.
Fujifilm may provide servicing at no charge if original warranty card and purchase receipt are presented and verified.
2. After 1 Apr 2017.
International warranty is no longer covered.
For any further clarification, it is always great to simply drop Fujifilm Singapore
a call at: 6380-5540 or email at: fsin.camera-service@fujifilm.com.
Useful links:
E-warranty registration
Service Centre Address
hope this helps everyone.
To me part of providing an excellent level of customer service is to be clear about policies, hence Fujifilm has kindly shared info on its warranty claim policies with us.
Updated 20 Mar 2018. Costs breakdown at Fujifilm Service Center.
******************
Note that below is correct as of 01 APR 2017 and if there are revisions, I will try my best to update them asap.
Local warranty equipment (Singapore) :
Local warranty repair: Verification of the below documents are needed:
1) local warranty card
2) Purchase receipt
3) Extended warranty invoice if customer purchased 2 year extended warranty for product
Customer must fulfil warranty's T&C in order to claim repair under Warranty cover
Worldwide repair program( for digital camera/lens only) :
Procedure:
When a customer sends in a camera/lens purchased from overseas it's either now:
1. Before 1 Apr 2017 & less than one year old.
Fujifilm may provide servicing at no charge if original warranty card and purchase receipt are presented and verified.
2. After 1 Apr 2017.
International warranty is no longer covered.
For any further clarification, it is always great to simply drop Fujifilm Singapore
a call at: 6380-5540 or email at: fsin.camera-service@fujifilm.com.
Useful links:
E-warranty registration
Service Centre Address
hope this helps everyone.
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