Typical arrogance by Mio Tv LOL!
- Thread starter legiz
- Start date
Van Faniel
Member
TS: My family is watching MIO TV since last year and we have no problems at all running fiber. I think you should get someone to check your OpenNet connection. The fiber link from the main riser to your home termination point.
I applaude for your patience of still staying with them after so many problems...
I don't have Mio but since switching to SingTel Fibre from SignTel ADSL, I have been facing a host of problems. I refused site visits from SingTel's technical staff as I believe it is their network problem. I am now directing all the issues to iDA directly. Some examples:
1. Fibre slower than ADSL. Singnet technical said it was my connection, then java, then wifi, etc. Some of the India call centre have not heard of Safari or Mac. After 2 emails to iDA, the speed miraculously improved, right in front of my eyes, without any site visit or even phone support.
2. Emails - no auto download (have to click Get Mail on Safari) started at about 0015hrs June 1 - again emails to iDA and so far intermittent
3. My Communicator - cannot access via Safari - SingNet asked me to change my password which I have using for 15 years with no problems. I refused. They told me to access via webmail.singtel which worked but stopped working a few days later. Then I cannot access at all. Calls to 1688 which is no help - nothing wrong on their end - so emails to iDA. For the past 4 days, I can access - Let's see how long it will continue to work.
4. Can't go online - Pace modem with error message to contact service provider - 1688 said my set up/configuration faulty. When I told them I have already informed iDA on this, modem miraculously worked 6 hrs later, without any changes on my settings, equipment, profiles, etc.
My experience with SingNet has never been good but never this bad. It seems that their fibre setup is real poor, not surprising, but they have refused to admit. I told them that if I allow them to visit, and nothing is wrong with my setup, SingTel management has to write me a letter to say so. They naturally refused. If this continues I am thinking of organising a class action suit against SingTel and iDA.
You are not alone.
1. Fibre slower than ADSL. Singnet technical said it was my connection, then java, then wifi, etc. Some of the India call centre have not heard of Safari or Mac. After 2 emails to iDA, the speed miraculously improved, right in front of my eyes, without any site visit or even phone support.
2. Emails - no auto download (have to click Get Mail on Safari) started at about 0015hrs June 1 - again emails to iDA and so far intermittent
3. My Communicator - cannot access via Safari - SingNet asked me to change my password which I have using for 15 years with no problems. I refused. They told me to access via webmail.singtel which worked but stopped working a few days later. Then I cannot access at all. Calls to 1688 which is no help - nothing wrong on their end - so emails to iDA. For the past 4 days, I can access - Let's see how long it will continue to work.
4. Can't go online - Pace modem with error message to contact service provider - 1688 said my set up/configuration faulty. When I told them I have already informed iDA on this, modem miraculously worked 6 hrs later, without any changes on my settings, equipment, profiles, etc.
My experience with SingNet has never been good but never this bad. It seems that their fibre setup is real poor, not surprising, but they have refused to admit. I told them that if I allow them to visit, and nothing is wrong with my setup, SingTel management has to write me a letter to say so. They naturally refused. If this continues I am thinking of organising a class action suit against SingTel and iDA.
You are not alone.
Last edited:
White Wolf
New Member
Guess he like myself don't have a choice as they are currently the only service provider showing epl. Hope it changes soon.
In http://www.clubsnap.com/forums/kopitiam/1094482-typical-arrogance-mio-tv-lol-2.html#post8469261 you mentioned overheating. The same happened to me and some friends with mio ADSL router. Obviously a design glitch that the processors just get too hot when the mio box is fully loaded with traffic. Make sure there is sufficient space and airflow around the modem. Don't push it into the last corner of the tv shelf.
Alternatively, get a USB powered fan and plug it into the USB port of the mio modem.
Foxshade
Senior Member
I almost thought he's singtel's bot. Never thought that it's part of the package. :bsmilie:
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