TOTALLY give up on Metz

[raven]

oic - those phone conversation. pretty poor thing loh. but anyway he did post that he totally give up on metz then wat the fuzz.


btw did you call tithes to varify this case.

It took them 81 days to make the first call to a customer who is going to pay for their services. You expect them to answer my queries when I am not even a customer.

Suddenly had brainwave to send to Germany. The case has been with them all this time, nothing has fundamentally changed.

Let me know if you need any further clarification.

 

[jopel]

raven - so what rank are you holding?

 

[maxim]

HALELUJAH !!!

I AM ELATED

FINALLY a call from Tithes Marketing Pte Ltd
After exactly 81 Days from the day i sent the flash for service
The very FIRST call from Tithes:

1) The flash needs to be sent to Germany

2) There is spare parts but it is more convenient to sent the flash
to Germany than to sent the parts here. ( I leave you to interprete
what this means ) There is a logical reason.....somewhere in there

3) All in all , will take another 2 weeks or so

4) how about Loan set flash? ................zzzzzzzzzzzzzzzzzz

well,, well,,,well

it has been 2 weeks since the last ( the only ) phone call from Tithes.
in that phone call, i have been told it would take about 2 weeks
to resolve this problem.........

NO word from them yet
ALL in all , it is now 110 days since the day i sent my Metz flash for repair.
................this is going to be one long saga

 

[vince123123]

One thing you can try, if not already done, is to email to both Tithes and Metz, and inform them of this thread, this really bad customer service thread that basically is hosted on a photography forum that is seen by the majority of photographers (ie their market share) in Singapore.

 

[maxim]

I sincerely doubt that they care much about how they
are being perceived.
This is probably the tail end of their business and
they dont see much potential market for them here anyway.


It took Tithes all of 81 days just to make one phone call to me
( how much effort is that ? )_Tithes being the "newly" appointed
agent , full of enthusiasm...........


Metz took 2 weeks to respond to my email.........not even an
acknowledgement ( "thanks for your email, we will respond later" )

Like someone posted here, maybe it is just out of goodwill that
they even bothered,,,,,,,not out of any sense of responsibility , support
for their product, commitment to uphold the brand etc.

At this rate, by the time i get back my flash, I think
i might have trouble remembering how it looked like )

 

[canongrapherL]

I supposed the Metz line of products are not Tithes' main focus or business, that probably explains the under par service response.

 

[vince123123]

Well, it doesn't really hurt to just try.

 

[Wowee]

Well, it doesn't really hurt to just try.

Just wondering if this would really help...

After all tithes has already indicated they don't have the parts and they have send it to Germany for the repair. I can't think of what else they can do. Letting them know about this thread would not help if they already can't do anything about it already.

Unless of course you don't mind them calling you all the time and telling you that metz have not repaired your flash yet.

They may upgrade to voice recording if this is going to be a long saga.

 

[vince123123]

It may or may not have any help - but it does give pressure on them and Metz and they know that it is not going to be another of those cases they can just ignore and hope it goes away - simply because the news has now reached their future potential market.

Like I said, it doens't hurt, requires very little effort, and costs nothing.

Just wondering if this would really help...

After all tithes has already indicated they don't have the parts and they have send it to Germany for the repair. I can't think of what else they can do. Letting them know about this thread would not help if they already can't do anything about it already.

Unless of course you don't mind them calling you all the time and telling you that metz have not repaired your flash yet.

They may upgrade to voice recording if this is going to be a long saga.

 

[Wowee]

It may or may not have any help - but it does give pressure on them and Metz and they know that it is not going to be another of those cases they can just ignore and hope it goes away - simply because the news has now reached their future potential market.

Like I said, it doens't hurt, requires very little effort, and costs nothing.

I would feel silly to call them up or email them (if they have) and tell them to come into this forum and read the thread... :bsmilie: I wonder how would they respond over the phone...

No offence, it is just me...

Anyway, do keep us updated... I am interested as I have a few Tamron lens... (Hopefully don't need to be repaired ever)

 

[vince123123]

If it was me, I'll just put it in as an additional sentence to whatever email correspondnece I have been sending to them as a "by the way" kind of thing.

I suppose its really your own choice.

Speaking very generally, there have been many cases where customer service complaints are only seriously addressed after it has been blown up to reach the masses. This is not a new concept.

I would feel silly to call them up or email them (if they have) and tell them to come into this forum and read the thread... :bsmilie: I wonder how would they respond over the phone...

No offence, it is just me...

Anyway, do keep us updated... I am interested as I have a few Tamron lens... (Hopefully don't need to be repaired ever)

 

[maxim]

ok
I have sent an email to Metz Germany informing them of this thread and inviting them to participate directly to Clubsnap as well as to this thread.

Lets hear it directlly from the horse's mouth.

Meantime, any one has Tithes Marketing email do let me know

thanks Vince for your suggestion

 

[muvouser]

For sales enquiries, please email:
sales@tithes.com


For technical support, please email:
support@tithes.com

 

[vince123123]

No problem These companies should know that news of bad customer service rapidly spreads among their potential market pool.

I didn't really like Metz to begin with, with this thread, the chances of buying a Metz is drastically reduced.

ok
I have sent an email to Metz Germany informing them of this thread and inviting them to participate directly to Clubsnap as well as to this thread.

Lets hear it directlly from the horse's mouth.

Meantime, any one has Tithes Marketing email do let me know

thanks Vince for your suggestion

 

[maxim]

Well, well ,well

I immediately got a responce from METZ.
It seems they too are waiting.

Waiting for Tithes to get back to them for go-ahead
to repair the flash..........

And hear I am waiting for Tithes all this while..............
...........................................hmmmmmmmmm

Lets see how many more days Tithes will take to call me

 

[vince123123]

Looks I may be right to deduce that the public pressure has its uses That will in turn pressure Metz to pressure Tithes

 

[maxim]

Finally we now have closure

The cost of repair is too high, almost the price of a new flash.
It cost $40 just to return the corpse.

So now, my Metz is laid to rest somewhere in Germany.
This is as much as i suspected before sending the flash
to Germany.

Partly due to the fact that i had sent the flash first to
a local repair shop ( when there was no agent at all )
I believe the local repair shop made things worse.....
Those of you who still thinks local repair shop can help
you, give me a pm and i will tell you the horror story.


I will miss my Metz. She was with me for last 2 years.
She was faithful and did her task well.
Consistent and quick recycling ( with the right batteries )
she looks like she would last forever.......
Alas that was not to be.


Looks like the road forward for Metz repair would be
to sent it all the way to Germany ( $120 return trip )
add labor, add parts.............


Then wait patiently

 

[vince123123]

Heh why not post the horror story here? Then all of us can read it If you dont feel comfy, just refer to the shop as an anonmymous one

But, if really can't, do drop me a pm! I'm interested!

 

[maxim]

The one good thing that came out of this whole episode
is the support and understanding as well as good suggestions
from fellow clubsnappers...............

I guess we all suffered enough from bad service and helplessness
that comes with acting alone against them.


Thanks guys


Vince, i will pm story to you.( about local repair shop)
I would like to keep this thread focused on METZ and TITHES.

 

[tommon]

My take since you laid your Metz to rest, I suggest you will give this case a rest too. I believed all parties involved should have learned their lessons. I guess the best way to get service is ask for it. I would have bugged the hell out of Tithes by calling them every day after one week.

I sent one old Metz flash a month ago to Tithes for repairs, they got back after 10 days and said no spares, I told the to junk it for me. So they got their act together.