Singtel/Singnet's Customer Service is very bad

[donkuok]

I have been trying to contact their customer service via phone and waited for many hours still could not get anyone to serve me.;(
I also tried to submit request via singnet website and no response from them.;(
Their website also hang most of the time for some webpages.;(
WHAT happen to Singtel??? Is this the reward you pass down to your loyalty customer.:thumbsd:

 

[Big Kahuna]

I agree with you but not only Singtel, Starhub also. Let me quote my example

I was calling to terminate my Maxonline subscription since 2 sundays ago after I sign up to Singnet, after going through all the interactive....I was put on hold for more than 15minutes so no choice, I have to end the call as I can't be sitting there and wait forever....and retry at different interval.....I had to made 10 attempts and finally get through at monday afternoon....to be fair the staff was tactful and polite...I guess the problem is under staff in their call centre.....Also I can't terminate on the spot on the phone, he had to get another officer to call me back.....sort of like exit interview......I have to wait 2 more days for this....again to be fair the office was polite and professional....eventually I successfully terminated my service but it was only after so many hassles and delay :dunno:

As for Singtel, I was suppose to get my login ID and password before my ADSL installation, fortunately the technication call me in advance and ask me to call 1610 to get one....but they only open from 8am to 6pm....and again I need to wait about 15minutes each time like the Starhub.....and only after the 5th or 6th attempt then I got to speake to the officer.....and again the officer was polite and professional.:dunno:

These incidents let me feel that while all the ISP are increasing their spending in their marketing, they seems to compromise in the customer support and take customer experience and satisfaction for granted....also I got frustated becoz it inccur additional cost while on hold on the speaker phone...imagine me alone has made a few hours calls...some even on the more expensive mobile phone charge....how much extra air time they made out of these inslandwide?

 

[raincool2005]

I agree with you but not only Singtel, Starhub also. Let me quote my example

I was calling to terminate my Maxonline subscription since 2 sundays ago after I sign up to Singnet, after going through all the interactive....I was put on hold for more than 15minutes so no choice, I have to end the call as I can't be sitting there and wait forever....and retry I had to made 10 attempts and finally get through at monday afternoon....to be fair the staff was tactful and polite...I guess the problem is under staff in their call centre.....I can't terminate on the phone, he had to get another office to call me back...sort of like exit interview......I have to wait 2 more days for this....again to be fair the office was polite and professional....eventually I successfully terminated my service but it was only after so many hassles and delay :dunno:

As for Singtel, I was suppose to get my login ID and password before my ADSL installation, fortunately the technication call me in advance and ask me to call 1610 to get one....but they only open 8 to 6....and again I need to wait about 15minutes each time...and only after the 5th attempt then I got to speake to the officer.....and again the officer was polite and professional.
:dunno:

SingTel or StarHub , i guess it is all the same.. becos local companies cannot compare to foreign companies like Citibank ! the work culture determines the mindset and personality of the staff .

 

[HiTeck]

Don't know abt Singtel or Singnet but when I call Singtel Mobile the experience is good and the officer courtesous. Even send an email to compliment the service officer. Only suggestion is that they speak slowly during the initial introduction as I could not catch the officer name clearly..

 

[donkuok]

I guess the problem is not from customer service officer but from their management. Their management should open more lines and deploy more officers to attend their customer.

 

[raincool2005]

Don't know abt Singtel or Singnet but when I call Singtel Mobile the experience is good and the officer courtesous. Even send an email to compliment the service officer. Only suggestion is that they speak slowly during the initial introduction as I could not catch the officer name clearly..

agree.. Singtel Mobile has improved a lot since the competition has heated over the years.

and still their coverage and roaming overseas are still the best.

 

[simon80]

every company is like tat ..
hv to wait at least 20mins :angry:

 

[John Teoh]

Same case here. I wanted to cancel one VAS. Called twice and waited for 10 over mins. Gave up and went to one of their shop to terminate the VAS. The counter CSO advised me that I could call 1626 to terminate the service. Told him it was exactly that I called 1626 and was put on hold for so long that I decided to go to their shop to terminate the VAS.