No more exchange program of A70

[GMT8]

As far as a consumer is concern, they bought from Canon and Canon should be responsible
for the suppliers they used. The consumer go after Canon and Canon go after Sony.

backend, no one knows what is happening... but Canon DID give an option to upgrade right? And they DID repair for you right? (although they DID charge)

But now, they are giving free repair... what more can you ask?

if you have paid for the repair, call them and ask if can refund.

seriously, if you are in their situation, how would you handle it? Can you come up with something more efficient?

Seriously, all the cameras are already phased out in the Canon line up. And yet, they are doing casualty cotrol, and that I would say is good enough.

It is just your luck and Canon's luck that Sony CCD is faulty.

They also din want that to happen right?

Which manufacturer in the right mind will produce something that will tarnish their own reputation?

 

[VEFrankl]

backend, no one knows what is happening... but Canon DID give an option to upgrade right? And they DID repair for you right? (although they DID charge)

But now, they are giving free repair... what more can you ask?

if you have paid for the repair, call them and ask if can refund.

seriously, if you are in their situation, how would you handle it? Can you come up with something more efficient?

Seriously, all the cameras are already phased out in the Canon line up. And yet, they are doing casualty cotrol, and that I would say is good enough.

It is just your luck and Canon's luck that Sony CCD is faulty.

They also din want that to happen right?

Which manufacturer in the right mind will produce something that will tarnish their own reputation?

If a manufacturing/design is confirmed, I would offer free repair right from the start,
so in the earlier period Canon was right to offer the exchange program due to a shortage of
parts. But why charge the consumer if they opt out of the exchange program, and why charge the conumer when spare parts were available again.

You would make a great customer, so sympathetic, of course Canon doesn't want it to
happen. But now that it has happened please they should have done the right thing from
the START. Fortunately for Canon, their product is not life and death, as in the case of car manufacturer, can they turn around and tell their customer, it's just your luck that the brake systme failed and your lost your leg?? But I feel sorry for those who missed capturing their special moments due to faulty products, whereas Canon is already counting the millions they made from these cameras

 

[GMT8]

If a manufacturing/design is confirmed, I would offer free repair right from the start,
so in the earlier period Canon was right to offer the exchange program due to a shortage of
parts. But why charge the consumer if they opt out of the exchange program, and why charge the conumer when spare parts were available again.

You would make a great customer, so sympathetic, of course Canon doesn't want it to
happen. But now that it has happened please they should have done the right thing from
the START. Fortunately for Canon, their product is not life and death, as in the case of car manufacturer, can they turn around and tell their customer, it's just your luck that the brake systme failed and your lost your leg?? But I feel sorry for those who missed capturing their special moments due to faulty products, whereas Canon is already counting the millions they made from these cameras

the thing is, when did the manufacturer confirmed that its a design/manufacturing problem? I would say recently, and not from the very beginning. So how would you expect them to do it?

Yes, problems arise from the early stages, but do you know how difficult are things to trouble shoot? I work in IT line, so I have to go through codes, and I know how difficult it can be. Look at Microsoft Windows...

You keep emphasising from the START, but how sure are you that they already know that the manufacturing process is giving problem, and not a batch problem, or one off problem?

They can only conclude that its a CCD problem, but not the cause of it. But now that they have identified, they are doing the right thing... so kp what?

 

[VEFrankl]

the thing is, when did the manufacturer confirmed that its a design/manufacturing problem? I would say recently, and not from the very beginning. So how would you expect them to do it?

Yes, problems arise from the early stages, but do you know how difficult are things to trouble shoot? I work in IT line, so I have to go through codes, and I know how difficult it can be. Look at Microsoft Windows...

You keep emphasising from the START, but how sure are you that they already know that the manufacturing process is giving problem, and not a batch problem, or one off problem?

They can only conclude that its a CCD problem, but not the cause of it. But now that they have identified, they are doing the right thing... so kp what?

Please do a search on E18 Canon with Google, and you'll know the problem existed for a long time. My question is what the hell took them so long.

KP what? Here's why:

"For 2004, Canon projects a group net profit of Y286 billion, up 3.7%. It expects group operating profit to rise 2.3% to Y465 billion this year, on a 4.1% increase in group revenue to Y3.330 trillion."

It's call consumer's rights. If you choose to suffer in silence, please go ahead, but please don't stop others who feel otherwise.

 

[GMT8]

Please do a search on E18 Canon with Google, and you'll know the problem existed for a long time. My question is what the hell took them so long.

KP what? Here's why:

"For 2004, Canon projects a group net profit of Y286 billion, up 3.7%. It expects group operating profit to rise 2.3% to Y465 billion this year, on a 4.1% increase in group revenue to Y3.330 trillion."

It's call consumer's rights. If you choose to suffer in silence, please go ahead, but please don't stop others who feel otherwise.

ok, so what if the problem has surfaced for a long time? it took them so long because they cannot do what you want them to do. Not fair to them, not fair to you. You want them to free repair for you, and replace with a might be faulty CCD again, so you will kp again later? No right?

Please lor, you have consumer rights, they have manufacturer's rights also.

So what if they earn alot? govenment also earning alot, for doing all the wrong things somemore... you go screw them lor....

 

[VEFrankl]

ok, so what if the problem has surfaced for a long time? it took them so long because they cannot do what you want them to do. Not fair to them, not fair to you. You want them to free repair for you, and replace with a might be faulty CCD again, so you will kp again later? No right?

Please lor, you have consumer rights, they have manufacturer's rights also.

Better heed your own advice, you could get into serious trouble with that statement
about the authorities.

"The customer is always right" , that's all I know because I am a consumer and not a
manufacturer. And a company who wants to stay in biz knows the customer regin supreme.

 

[GMT8]

Better heed your own advice, you could get into serious trouble with that statement
about the authorities.

"The customer is always right" , that's all I know because I am a consumer and not a
manufacturer. And a company who wants to stay in biz knows the customer regin supreme.

a line has to be drawn somewhere also... I have encountered customers who are really too much

 

[stingray21]

a line has to be drawn somewhere also... I have encountered customers who are really too much

Haven't u been taught--Customers is ALWAY right ??

 

[scramblur11]

Aiya, jus go buy a no brand camera lor....argue so much for wat.....;p ;p ;p .....tink now the SAFE store got some cheap ones on sale.....:bsmilie:

 

[CYRN]

Haven't u been taught--Customers is ALWAY right ??

before this goes in circle.. pls see this

And if they quote you $140.. refer them to the above site and see how they explain themselves out loh.

tink it's better to merge wif this thread.

*edit.. also, have to check if your failure symptoms matches what they declared..else they might tell it's not that prob and you still need to pay for repairs.

 

[cutter]

a line has to be drawn somewhere also... I have encountered customers who are really too much

:bsmilie: :bigeyes: you are really in the wrong business... service and reputation is number one... only then will the profits roll in. Maybe if you are selling $1 char kuay teow or half-price pasar malam store then customers will bochup even a basic smile.... not if one is selling expensive products.

If you want to pick and choose your customer, good luck.:thumbsup:

 

[scramblur11]

Well....that the prob in customer service nowadays....customer always expect so high service yet they only expect to pay peanuts....

Sometimes it may be better to gif up on those super fussy customers who only buy once a while and concentrate on serving those who spend alot and buy more often....

 

[DEADMETAL]

Well, canon user should be happy they having this recall, KM don't even have a news about the recall. ;(

 

[CYRN]

Well, canon user should be happy they having this recall, KM don't even have a news about the recall. ;(

This leh?

 

[DEADMETAL]

This leh?

Forgot to mention KM Sg

 

[CYRN]

Forgot to mention KM Sg

print the page from dpreview and act blur in KM Sg loh....ask them is there another KM that they know?:bsmilie:

 

[DEADMETAL]

print the page from dpreview and act blur in KM Sg loh....ask them is there another KM that they know?:bsmilie:

You should visit the KM sub forum, they email KM sg and CC all over the world KM, no news yet.