Dear All Nikon user,
How do you find the service standard of Nikon Singapores service center??
Following was what happened when I send in my Lens(AFS500mmf4.0) for a repair.
1. Problem: Lens auto focus could not be reactivated after the camera has gone into idle. (Meter off about a preset timing)
2. Send it in on Monday(24th May 2004). They say they will check it up and give an estimation.
3. Waited till Thursday(27th May 2004), no new what so ever till I called. They say they test the lens and no problem was found, so I told them Ill go down the next day to test using my camera.
4. 28th May 2004, I was there at 9.30am. The Technician brought out the lens with a D100 mounted on it. The problem surface the moment he was trying to test for me. (I was thinking whether he has really test or check the lens for the last 4 days)
5. Then I ask him what to do next. That Technician dare to tell me he dont know what happen, I gone lagi pissed off after he say no when I ask him whether has opened up the lens to check the internal. (The problem is intermittence and it could be just a loose connection.) ;(
6. The next thing he said was even worst! He has NIKON SINGAPORE cannot know what happen except to send the lens back to Japan for a check up. And we must bear the shipping cost for that check up even before any repair is done. He also say there is adjustment to be made after changing the SWM or the IC chip, which can only be done in Japan. But his mouth look as if got stuff by a 600mm f4 lens when I asking him why were they able to change my AFS300mmf4s IC without performing that procedure. ;(
7. Finally, I ask them where is Mr. Sim(Chief Repair Supervisor). He told me Sim will only be back on next Tuesday(1st of June 2004). Than the nice lady in charge NPS suggested to wait for Sim to come back, may be he knows what to do.
I was obviously not happy about what happen because they didnt even care to look into the problem first before suggesting any thing. If it is only a small problem which can be solved, why should we send the lens back to Japan? He didnt even care to open up the lens to check if it is a loose connection, and simply say never see this kind of problem and must send to Japan, that certainly make his job easier for sure. I was pretty sure my mouth was about to go stink :devil: if not for the ladies there.
Im going to wait till next week and see the outcome. Till then, for those who intent to invest into a Big Glass of Nikon, you may like to wait and see how Nikon handle this issue before you invest.
Refer to post #43 & #55 for updating
How do you find the service standard of Nikon Singapores service center??
Following was what happened when I send in my Lens(AFS500mmf4.0) for a repair.
1. Problem: Lens auto focus could not be reactivated after the camera has gone into idle. (Meter off about a preset timing)
2. Send it in on Monday(24th May 2004). They say they will check it up and give an estimation.
3. Waited till Thursday(27th May 2004), no new what so ever till I called. They say they test the lens and no problem was found, so I told them Ill go down the next day to test using my camera.
4. 28th May 2004, I was there at 9.30am. The Technician brought out the lens with a D100 mounted on it. The problem surface the moment he was trying to test for me. (I was thinking whether he has really test or check the lens for the last 4 days)
5. Then I ask him what to do next. That Technician dare to tell me he dont know what happen, I gone lagi pissed off after he say no when I ask him whether has opened up the lens to check the internal. (The problem is intermittence and it could be just a loose connection.) ;(
6. The next thing he said was even worst! He has NIKON SINGAPORE cannot know what happen except to send the lens back to Japan for a check up. And we must bear the shipping cost for that check up even before any repair is done. He also say there is adjustment to be made after changing the SWM or the IC chip, which can only be done in Japan. But his mouth look as if got stuff by a 600mm f4 lens when I asking him why were they able to change my AFS300mmf4s IC without performing that procedure. ;(
7. Finally, I ask them where is Mr. Sim(Chief Repair Supervisor). He told me Sim will only be back on next Tuesday(1st of June 2004). Than the nice lady in charge NPS suggested to wait for Sim to come back, may be he knows what to do.
I was obviously not happy about what happen because they didnt even care to look into the problem first before suggesting any thing. If it is only a small problem which can be solved, why should we send the lens back to Japan? He didnt even care to open up the lens to check if it is a loose connection, and simply say never see this kind of problem and must send to Japan, that certainly make his job easier for sure. I was pretty sure my mouth was about to go stink :devil: if not for the ladies there.
Im going to wait till next week and see the outcome. Till then, for those who intent to invest into a Big Glass of Nikon, you may like to wait and see how Nikon handle this issue before you invest.
Refer to post #43 & #55 for updating