Well said
[Newly released] the X-T10 : the daily companion for lifes everyday moments.
- Thread starter nightwolf75
- Start date
Well said
plus one on this
Sje4182 is perfectly correct.
Ralf Winston
Member
They are not the only shop with attitude.
Slrr is ok la not that bad
The lady salesperson quite friendly
I checked price, ask mystery gifts, change my mind with the lenses, yet she still very patient
Ralf Winston
Member
Unfortunately, this is part of doing business. By not giving a quote just makes it more difficult for you to buy from them. Its understandable if they dont want to do it over the phone. What about email and sms or whatsapp? They can donit at their convenience. . Thats why so many ppl like to buy online, cos they can compare price n buy at their own convenience.
If 100 ppl make enquiry and 10 ppl actually buy, its better than nothing. Imagine you are in online biz where there are millions of customer and just 10% buy from you ?
Last edited:
As per my previous post, I believe at the end of the day, what they want is to have a face to face engagement with the customer at the shop.
And i think email is even worse than answering phone cos u still got to type out the mail after checking the price and after that reply might come another question from the customer which they then have to reply again (and again, etc). And email also doesnt prevent cases of competitors posing as customers from finding out their prices. Whatsapp/sms isn't much better either (and it's their personal number to boot!). At the end of the day it is the face to face engagement that they want with the customer.
As for the last paragraph, all I can say is sometimes "xx is better than nothing" is not always true.
Of course as a customer myself I also wish they could give me the price over the phone but well I guess I am just not gonna grumble about it. There are always reasons. They are not out to purposely make things difficult for us.
Cos u hamsum mah =D
richiemccaw1
Senior Member
Whatever it is the shops are doing, I'm sure they are doing fine.
If they choose to not provide their quotes over the phone or email or FB, they know people may choose to go elsewhere and accept it since they value their better chances of closing the deal when the potential customer walks into the shop instead of sitting behind a computer.
And its possible they would be happier to provide a better quote for a customer who makes the effort. The salesmen and towkays are human after all.
If they choose to not provide their quotes over the phone or email or FB, they know people may choose to go elsewhere and accept it since they value their better chances of closing the deal when the potential customer walks into the shop instead of sitting behind a computer.
And its possible they would be happier to provide a better quote for a customer who makes the effort. The salesmen and towkays are human after all.
True lol
But I did call them before and was quoted the price for the lenses.. So I guess it's calling them at the right time
Ralf Winston
Member
the retailer want face to face engagement but not the consumer. if the consumer wants face to face, they will not call or sms in the first place .
so email is slow. and the customer might ask more questions. so? the retailer can take their time to answer them. if competitor want to check price, it can be done easily. the customers are going to ask the same questions when they are in the shop, so why not answer them (during the free time) before they come in? and why are they so afraid of competitor checking price if like some people say, they will buy from the retailer if they value their service and price does not come first.
if the retailer doesn't want their staff to use their personal number to whatsapp or sms, then open a company line just for that. any of the staff can reply the whatsapp or sms when they are free. it's call being productive. don't tell me they are busy all the time. i often see the staff chatting when i am there. tk foto is quite active in facebook posting their new product arrivals , promotions etc but they don't engage their customer thru FB. send them messages they don't reply. I am not sure why. maybe they are too busy...errr i don't think so.
I would rather entertain those potential customers asking questions and asking for quotes over email, whatsapp or sms then them coming to my shop and ask because i may be attending to real buying customers while all those asking questions come in and disturb me.
So if you want a quote and they are not gonna give it to you easily but want you to go personally just to get the quote, how is it not making things difficult ? like you said, they are doing this to deter people from comparing prices. some shops also put their price in codes. this is another way to deter price comparison because they want you to ask them for the price and if you ask too many times, you will feel paiseh and probably feel pressured to buy it in the end. and if they see you buay song, they can also mark up the price and carrot you.
Last edited:
Let's move on
Thing is as consumers all of u all have the right to decide where to buy from, not the other way round.
If one feels a shop has attitude by not providing a quote over the phone , one has the right to move onto another shop.
Other than a shop with the word 'brothers' in it, I've bought from all the camera shops in funan before ; and have never been treated badly , and of course I was nice and polite to them first
If one got better service cause he handsome , just feel blessed lol.
Thing is as consumers all of u all have the right to decide where to buy from, not the other way round.
If one feels a shop has attitude by not providing a quote over the phone , one has the right to move onto another shop.
Other than a shop with the word 'brothers' in it, I've bought from all the camera shops in funan before ; and have never been treated badly , and of course I was nice and polite to them first
If one got better service cause he handsome , just feel blessed lol.
can we move on from this discussion about shops? if people want to debate about shops' practices, please start a thread in consumers.
Yeap , echo bro nightwolf75. I'll rather be more interested in discussing more on the X-T10 , after all this is the X-T10 thread.
To some who are lazy about reading back , there is an additional kata camera bag and a 32gb microSD for XT1, XE2 and other models bought during the SG50 Fujifilm event.
Today's the last day of the additional free gifts.
Last edited:
Haha I knew this question was going to come up. Think u have to ask the shop u PO from.
There is already a HB bag under bundle B and now got kata bag too? De kata bag is from fuji or from certain shop (s)? There are already 2 memory cards under the PO bundle, 1 from dealer (normal size) and 1 from fuji (micro sd). Is this a 3rd card??
htngwilliam
Member
Sometimes I feel the free gifts like bags, sdcard etc are redundant. I hope in future they can let us buy lens at cheaper price instead
Similar threads
