Hi all, today went to Panasonic Customer service centre to sent in my mother's microwave oven warranty plus payment for extended warranty. I did not know there is a need for the receipt for extended warranty, so when the gal ask me for it, I say dun have. Then she say it is needed, with me replying that it is a gift from my relative so I do not have the receipt for it..... then she continue to say that I will still need a receipt..... After this incident I already no mood to ask her if there is any firmware upgrade for my FX2 man.
She went in, probably ask her supervisor how, then come out asking me what I intend to pay by.... The way she response sound like she is a machine. Made my payment, she gave me a receipt, then I sit there dunno what is the next step. Think for a while, ask her "is that all"? She say yes, did not even look at me when telling me, busy trying to pack the forms I wrote etc. No thank you no have a nice day blah blah blah.... So robotic...... I know I did not have a lot of power to talk anything, yet I think if the CSO are like that, how am I going to continue buying your Panasonic products in the future? My family bought a Panasonic TV, DVD player, FX2 and now the microwave oven, which I can sense more may be coming in the future due to happiness in the usage. But if there is something wrong it will only show their below level service quality.
OK my Panasonic man, where is the feedback email address that I can get this straight so I can happily buy and use the products, without fear of below par aftersales service?
She went in, probably ask her supervisor how, then come out asking me what I intend to pay by.... The way she response sound like she is a machine. Made my payment, she gave me a receipt, then I sit there dunno what is the next step. Think for a while, ask her "is that all"? She say yes, did not even look at me when telling me, busy trying to pack the forms I wrote etc. No thank you no have a nice day blah blah blah.... So robotic...... I know I did not have a lot of power to talk anything, yet I think if the CSO are like that, how am I going to continue buying your Panasonic products in the future? My family bought a Panasonic TV, DVD player, FX2 and now the microwave oven, which I can sense more may be coming in the future due to happiness in the usage. But if there is something wrong it will only show their below level service quality.
OK my Panasonic man, where is the feedback email address that I can get this straight so I can happily buy and use the products, without fear of below par aftersales service?