:thumbsup::thumbsup::thumbsup: Life time warranty :bsmilie:
Ms colour is a lousy supplier
- Thread starter nansen
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:thumbsup::thumbsup::thumbsup: Life time warranty :bsmilie:
denniskee
Senior Member
DS, thats too much hor:nono::nono:.
we should go back to TS, ask for new replacement set every month.:thumbsup:
Kermitfm
Member
This case reminds me of the times when I used to be a customer service manager. And I am soooo happy that I am not one now.
TS's expectation is not wrong if he has explained to the shop that he expects first class premium service. He should have stated this requirement as it is not common for shops to provide this level of service. Then the shop will either (a) say sorry we do not have that level or (b) you can have that service if you pay extra. Then TS should not be shopping in a heartland shop. He should be maybe try like Tiffany's or Coach or some French sounding named shop. There the cost of premium customer service is included in the price of the product. In fsome cases the cost of the service could even be more than the price of the product.
I guess this is a case of badly mismatched expectations.
TS's expectation is not wrong if he has explained to the shop that he expects first class premium service. He should have stated this requirement as it is not common for shops to provide this level of service. Then the shop will either (a) say sorry we do not have that level or (b) you can have that service if you pay extra. Then TS should not be shopping in a heartland shop. He should be maybe try like Tiffany's or Coach or some French sounding named shop. There the cost of premium customer service is included in the price of the product. In fsome cases the cost of the service could even be more than the price of the product.
I guess this is a case of badly mismatched expectations.
denniskee
Senior Member
this is fun thread, times fly when you having fun mah.
I just bought a camera from Courts. They specifically stated that if there is any problem bring the camera back within 7 days and they will gladly exchange it for me. After the 7 day period, i will have to bring it to the service centre for any services. Remember, the warranty is manufacturer warranty and not retailer warranty. Thus it is not the responsibility of the retailer to provide any after sales services excpet out of goodwill.
stonefish35
New Member
Did he give 1-1 exchange after 2 months? :bsmilie::bsmilie:
CS TAN
Senior Member
This can serves as a lesson learn for the suppliers too. If they tell theie customers of this 7 days exchange policy every time they hand over the goods, perhaps this "misunderstanding" or "mis-matched expectation" or whatever you want to call it will not happen...
CS TAN
Senior Member
http://www.clubsnap.com/forums/showthread.php?t=460715
He is selling a 4-days old flash so the buyer can always go back to the original store for the 1-for 1 exchange...
Watch out for a slightly used G10 with hair inside the lens in a couple of days... :bsmilie::bsmilie:
LAWL QQ MOAR N00B
I'd give advice but I'm not keen on helping. So you'll just get a tasty zinger from me instead.
I've an Indian customer whom I sold a machine.
He left it in his warehouse unopened for a year then kpkb about defective parts & want to claim for warranty. Warranty is only 3 months. His reason? It's 1st time he open the machine. I said then? My fault? :bsmilie:
This case comes mighty close.
He left it in his warehouse unopened for a year then kpkb about defective parts & want to claim for warranty. Warranty is only 3 months. His reason? It's 1st time he open the machine. I said then? My fault? :bsmilie:
This case comes mighty close.
Wah, you more "hiong" :lovegrin: Means every month you need to take 1 day leave to visit his shop. Troublesome or not? Maybe TS can provide service to bring a new set to your home every month. :think:
Rangefinder_fan
Senior Member
Every buyer wants good service, but realistically, there are limits to that.
Sadly, a sense of entitlement does not have those same limits.
To the TS, you clearly aren’t in retail, nor any form of a profitable business where products or services are traded.
Sadly, a sense of entitlement does not have those same limits.
To the TS, you clearly aren’t in retail, nor any form of a profitable business where products or services are traded.
Your camera is still under warranty right? And warranty is by Canon right?
So who is having the problem? the camera or yourself? The camera can be fixed by Canon, as for yourself, I think you need proper education before embarking in this new hobby!!!! Else you are wasting everybody's time here!!!!.
denniskee
Senior Member
sorry, highly recommend TS to have a proper education of life. else others working with / for TS will suffers till no end. but customers will enjoy till no end.
desertstrike
Senior Member
amazing thread, i hope mscolor dun get affect by this nonscence
desertstrike
Senior Member
hahahahahha :bsmilie::bsmilie:
Cheesecake
Senior Member
ok, u guys have ur views posted here which i m sure will help the ts come to a quick conclusion on what to do with his camera.
so, the TS should jus bring the camera to the Canon Service Center in HarborFront to get the problem solved by the Canon camera technicians.
alrite everyone. thread closed.
so, the TS should jus bring the camera to the Canon Service Center in HarborFront to get the problem solved by the Canon camera technicians.
alrite everyone. thread closed.
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