M1 -why do ppl still subscribe?
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nightpiper
Senior Member
i m also on M1 & its a leeched line, ie. $10 per month cos i m a low call user. hee... use the phone mainly for sms. but thx for highlighting, i will probably look at singtel line when i go "full fledge". 
yah, I agreed..all the offers that they give is at least 1000 points and above. That time I only had ard 700plus points so it was not enough to claim thise stuff using my sunperks points. In the end I only claimed a pair of movie tickets (requiring only 400 sunperks points) :dunno: can't claim anything else already and I wan to fully utilised the points:bsmilie:xtemujin said:
I thought auto-roaming for m1 is pay-per-use? why is there a charges of $10?
i saw m1 profit for the past year , i have a feeling that the profit generated , its not so much of loyal customers , but merely users who do not wish to go thru the hassle of informing friend of number change.
when the day comes for customer who are ruthless enuf to change when met with such ridiculous way of charging people , then , only then m1 will start to see their downfall.
i still got 10 more months to go , n i am not going to sign up with them again , unless their give me a voucher that equates the phone i 1 2 buy .
when the day comes for customer who are ruthless enuf to change when met with such ridiculous way of charging people , then , only then m1 will start to see their downfall.
i still got 10 more months to go , n i am not going to sign up with them again , unless their give me a voucher that equates the phone i 1 2 buy .
So far most of the posters have been comparing prices of handsets, subscription plans etc.
But anyone ever bothered about customer service?
Based on my experienced M1 has very good customer service. When I had minor charge disputes etc, their customer service representative was able to rectify the dispute ON THE SPOT. No need to ask her supervisor, check back etc. If you point out a mistake, they'll rectify it.
Compare this to Singtel. Although my experience was for their broadbrand service, I believe a company's customer service is reflective of their corporate philosophy and beliefs. I had a billing dispute with singtel, and after repeated calls, they still continued to bill me for a service I had asked cancelled. After I made a formal complaint, their supervisor called back to say they were right and they would not rectify the charge (less then $8 mind you, the amt disputed).
I had to write in to the straits times, had my letter published in the forum before their PR person called back and apologised for the oversight. She mentioned that their customer service had told her that they had offered to reverse the charge. I had to correct her and remind her that I DEMANDED that the charge be reversed before they agreed - they never offered anything.
I think Singaporeans tend to overlook the importance of gd service, and instead focus on monetary gains. Perhaps they were lucky never to have gone through such an experience. But the stark difference in attitudes and practices is telling.
M1 is customer oriented, Singtel is some big conglomerate with much room for improvement in the people aspect. Competitive prices are one thing, but valuing your customers goes beyond giving them vouchers and cheap phones. It means making a genuine and sincere effort to make your customers happy.
I hope that before you go around slamming companies cos they don't give you cheap phones and cheap plans, you take a moment to consider that they may acutally be offering you something else. I am happy with M1, to singtel, buck up. Freebies won't buy me. Valuing me as a customer will.
But anyone ever bothered about customer service?
Based on my experienced M1 has very good customer service. When I had minor charge disputes etc, their customer service representative was able to rectify the dispute ON THE SPOT. No need to ask her supervisor, check back etc. If you point out a mistake, they'll rectify it.
Compare this to Singtel. Although my experience was for their broadbrand service, I believe a company's customer service is reflective of their corporate philosophy and beliefs. I had a billing dispute with singtel, and after repeated calls, they still continued to bill me for a service I had asked cancelled. After I made a formal complaint, their supervisor called back to say they were right and they would not rectify the charge (less then $8 mind you, the amt disputed).
I had to write in to the straits times, had my letter published in the forum before their PR person called back and apologised for the oversight. She mentioned that their customer service had told her that they had offered to reverse the charge. I had to correct her and remind her that I DEMANDED that the charge be reversed before they agreed - they never offered anything.
I think Singaporeans tend to overlook the importance of gd service, and instead focus on monetary gains. Perhaps they were lucky never to have gone through such an experience. But the stark difference in attitudes and practices is telling.
M1 is customer oriented, Singtel is some big conglomerate with much room for improvement in the people aspect. Competitive prices are one thing, but valuing your customers goes beyond giving them vouchers and cheap phones. It means making a genuine and sincere effort to make your customers happy.
I hope that before you go around slamming companies cos they don't give you cheap phones and cheap plans, you take a moment to consider that they may acutally be offering you something else. I am happy with M1, to singtel, buck up. Freebies won't buy me. Valuing me as a customer will.
smtan24
Senior Member
solarii said:
Sadly I did not have a good experience with M1. Once I went to M1 to purchase a phone they simply told did not have. When I insisted they check they found they have another unit in Parkway Parade. This is not the first time I encounter this problem of them not checking unless you insist they do. They don't even know when new shipment of their mobile phones are coming in.
xtemujin
Senior Member
Khazanah Malaysia/Telekom Malaysia now owns some of M1 shares.
I concur that the Starhub customer service needs to be improve but it is not everyday that I will call them for help.
They pay as you roam is good if you travel once in awhile. The autoroaming is more for frequent traveller.
I concur that the Starhub customer service needs to be improve but it is not everyday that I will call them for help.
They pay as you roam is good if you travel once in awhile. The autoroaming is more for frequent traveller.
About sound quality, I think it's all in your imagination. GSM's not an analogue network. What you're saying is something like "Starhub internet quality is not so good, because when I surf the internet all the pictures come distorted." It's not going to happen man, it's all in your mind.glennyong said:
Where you get such funny "facts" one? Noise cancellation is a function of your handset, not the line. :bsmilie: Lemme guess, you using cheapo phone?
If you've been to Malaysia recently, you'll know that their service quality is a step ahead of us. You'll get better service more often there than in Singapore.alan1996 said:
I concur with comments so far - that M1's really not that good after all. I find their roaming services ridiculous. For users who may need roaming only once in a while, the require you to activate it... then pay for it.. and when u not using roaming... deactivate it again.. if not you'll continue paying for the "ability to roam". For pple who travel only like twice or 3 times a year, not worthwhile to keep roaming while being stuck in spore rite. 
Got enough of their activating and deactivating... and switched to Singtel who's got pay-as-you-roam. Even though its not very cheap... but sure beats activating and deactivating (which requires a fee each time you do it!) :think:
Got enough of their activating and deactivating... and switched to Singtel who's got pay-as-you-roam. Even though its not very cheap... but sure beats activating and deactivating (which requires a fee each time you do it!) :think:
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