i kanna bullied by camera repair man...

[raytoei]

yesterday evening....

Me: Hello! Gongxi Fatt Choi Mr.XXX, how are you ? How's my Pen-F repair coming along.

Mr. XXX: !#*&^!@&#^&!@^#! I tell you take time. You'all chase me. Why don't you'all take back your camera. 7#!*&^#!&*#!*^#!

Me: Okay. I take back tomorrow.

Today.....

Mr. XXX: Where is the receipt ?

Me: (under my breath: wah piang). Wait i Check.... (fumbled my wallet)

Me: Can't find.

Mr. XXX: Why don't you go back home and take

Me: (under my breath:KNN, CCB, WTF...): Mr. XXX, I sign declaration lah

Mr. XXX: I got my own rules, i want the receipt back.

Me: (under my breath:wah liao, ah pek not happy now want to tekan me): I tell you I don't have. I sign your receipt lah...

this went on for several minutes.... finally he gave me back my pen-f, i signed his bloody copy of the receipt and walked off.

This mr. XXX may be superb in fixing my rolleiflex and other cameras, but i hope when i grow old, i dun become grouchy and bitter...

raytoei

 

[pixelbrain]

LMFAO. only one person seems to fit the bill..

 

[sjackal]

Did he really use vulgar on you?

 

[raytoei]

no. never vulgar...i used symbols because he mumbled alot and I didn't capture it all. but it was certainly very curt, rude and uncalled for.

 

[archiesc]

LMFAO. only one person seems to fit the bill..

Sounds familiar.

Btw raytoei where did you sent your camera for repair?

 

[artspraken]

aiyah izzit u keep chasing him, make him pek chek ... must be lah haha

I usually tolong and sayang the repair man, sure turnaround fast fast wan...

for returns, it make sense to demand return of receipt. signature on receipt copy can be risky for repairman coz if you anyhow sign later bring back the original receipt and double claim ur camera, there is no way the repairman can prove your signature is really your signature. so i can understand why he insist on receipt lah. u know there is alot of psycho that pray pray people wan, I dun blame him for being careful.

i can guess who u talking about, but he always very nice to me lei, and sibeh fast also lei.

 

[gommy]

........

for returns, it make sense to demand return of receipt. signature on receipt copy can be risky for repairman coz if you anyhow sign later bring back the original receipt and double claim ur camera, there is no way the repairman can prove your signature is really your signature. so i can understand why he insist on receipt lah. u know there is alot of psycho that pray pray people wan, I dun blame him for being careful.

Lawyer speaking......:bsmilie::lovegrin:

 

[archiesc]

true2 If find a repairman that is good and make you feel safe leaving ur equipment there already mud jaga one.

I always sayang my repairman one

 

[magicianhisoka]

Artspraken lawyer?? Didn't know that haha!

But similar to his experience, I found he was nice to me when I listen to his stories and go with the flow. He kept to his promise of 1 month for me. Though it was still insanely long a wait haha

 

[pikapig]

I know he has a good reputation, but i seriously think that there are other repairman who can also do a good job too.
So if waiting time is too long, attitude not too good, u have other choice

I sent my repairs to prime camera n they did an equally good job within 1 week...
I may not know the skills of the technician since i have never seen any of them in action, but i am happy with the nice smile on leslie(pardon me if i spelled wrongly) everytime i walk into his shop to ask him help me take a look and ask his technician for a quotation..calling him a few time is fine and he always patiently advise if i should or should not repair based on the price quoted...

 

[raytoei]

Three weeks after I put the camera at his place and I get such a terrible
response from him after one phone call ? I don't think anyone deserves
such a verbal abuse in the New Year.

Anyway, I went straight to Camera Hospital, and was greeted with a cheerful smile.

raytoei

 

[archiesc]

Three weeks after I put the camera at his place and I get such a terrible
response from him after one phone call ? I don't think anyone deserves
such a verbal abuse in the New Year.

Anyway, I went straight to Camera Hospital, and was greeted with a cheerful smile.

raytoei

I always go to camera hospital to repair my camera. Sometime even just to have a chat with the technician. Steven is a nice guy.

 

[tcy81]

yesterday evening....

Me: Hello! Gongxi Fatt Choi Mr.XXX, how are you ? How's my Pen-F repair coming along.

Mr. XXX: !#*&^!@&#^&!@^#! I tell you take time. You'all chase me. Why don't you'all take back your camera. 7#!*&^#!&*#!*^#!

Me: Okay. I take back tomorrow.

Today.....

Mr. XXX: Where is the receipt ?

Me: (under my breath: wah piang). Wait i Check.... (fumbled my wallet)

Me: Can't find.

Mr. XXX: Why don't you go back home and take

Me: (under my breath:KNN, CCB, WTF...): Mr. XXX, I sign declaration lah

Mr. XXX: I got my own rules, i want the receipt back.

Me: (under my breath:wah liao, ah pek not happy now want to tekan me): I tell you I don't have. I sign your receipt lah...

this went on for several minutes.... finally he gave me back my pen-f, i signed his bloody copy of the receipt and walked off.

This mr. XXX may be superb in fixing my rolleiflex and other cameras, but i hope when i grow old, i dun become grouchy and bitter...

raytoei

Reminds me that i got something i left there to repair since last year..... em where is my receipt ......

 

[Kipling88]

He usually does give a time estimate of how long it will take though there are alot of ppl who cant wait and pester him often. To use the word 'bully' imply that you were a victim, was tat the case? His service and attitude has always been top notch if the customers are not unreasonable, many here can vouch for that. Maybe u can look else where for somebody else to repair ur camera if u are not happy with him, though i can assure u nobody does a CLA as thorough as him. A repair job can be done at many other places, but to clean up parts in the camera interiors via dis-assembly and reassembly is not offered anywhere else as no repairman will spend such a long time on a single job, which explains why Mr XXX takes longer. I prefer a professional job done at a longer time expense. Dun forget information failure means that we noe much less than our repairman and there arent that many as honest as Mr XXX nowadays. Years back, i noe of a poor young student was cheated that the camera was suffering from much worse problems when all she had was juz a corroded battery contact. Luckily she dint go ahead with the repair quote and came to Mr XXX. He repaired it at a tenth of the other quote. The other shop is reputed.

Sourcing for parts takes time too, and he often spend time cracking his brains to fix problems caused by past poor repair jobs. I second Artspraken's opinion that original receipt is required, its a common SOP. Some of us, as his regular customers, he might not enforce this hard but that dosent mean he can be pushed around. He had his fair share of difficult customers.

I suggest u look elsewhere for another repairman, Mr XXX not the right repairman for ppl who value instant gratification.

 

[nordleadx]

I totally agreed with Kipling88.

He's is not the friendliest but he's charges is also not cheap . But one thing I must say , he is alot more honest than most shops in Peninsula area .

 

[Kipling88]

Lets not forget he was once a tech at 2 German companies and chief tech at big N. 3 weeks to wait a repair isnt unreasonable, he already has jobs on his hand when anyone approaches him. Its usually only after 2 or more weeks later which he is able to work on urs. The faster time for the other repair shops can only mean the job is to simply fix the problem with nothing else done or that they simply do not receive that many business opportunity for one reason or another. His friendliness was nv an issue, i have witnessed him doin much more for customers than he was paid to do. I can do without the fake commercial smile..

Shall we close this thread and move on?

 

[sweat100]

Since it is still Chinese New Year now, chasing him for a camera repair isn't exactly the best way to start the year off him. Thus I feel that you started the case first which ended up in a distasful situation. I understand you must also felt a bit WTF when asked the receipt, did you react in a manner that made the atmosphere more tensed? Were there other people at the shop when you were there? Did you make him in a difficult position infront of his own customers? It should not be classified as bully, it is mis-understanding and mis-communication. He may not be happy, but he will not use vulgar words on people or silently mumble bad notions in his mind as he simply does not believe in this. He does have his own side of story to tell, though he does not post on forums. People who sent cameras to him knows it too. Many things we do and eagerly await for results. Patience is what it takes, which I found lacking in my own life too.

 

[sweat100]

I totally agreed with Kipling88.

He's is not the friendliest but he's charges is also not cheap . But one thing I must say , he is alot more honest than most shops in Peninsula area .

Agreed with you too. He does camera repair for a passion and love of cameras. There was one time when I was there, I noticed him repairing a instax 7 by stripping it to component level. He was using brush to slowly brush off the battery leaks on the battery compartment. I asked him why would he want to even repair an Instax 7 where the manhours spent is going to cost more than the camera itself. His reply was every camera has their function, that is to take photos. His job as a repairman is to make sure that the camera can take pictures. He does not care if it is a Leica or what famous rare camera. Making the camera work is his responsibility. It makes me wonder if any other repair shop will even look at the Instax 7 if you send for repair. Pehaps his words may sound a bit noble, but I learn a lesson in life from it that is to look at things without any discriminiation.

 

[sjackal]

no. never vulgar...i used symbols because he mumbled alot and I didn't capture it all. but it was certainly very curt, rude and uncalled for.

Imho the way you wrote with the symbols gives an impression that he was using bad words and it is not fair to him especially when his not on forums nor have the time to attend to such. Even though no names mentioned but how big is our local film/medium format scene?

I do not know him personally but in all my contacts with him he has always been a soft spoken gentleman of reason and grace. In my experience sending cams to him for servicing, he had gone above and beyond what he was required to do for my cams. He mumbles a lot, I don't understand what he mumbles too and he sometimes have a weird accent. Maybe he was just being straightforward and matter of fact.

CNY period, we all stopped work a few days. For some people in different industries maybe there's no backlog, for one man show business; as many of us photographers are, it might meant a higher stress level when normal operations resumes after the holidays

 

[sequitur]

Eh?

I only kena chased by him to collect back my camera before... So that's the other way round from your situation!


But then again... I think you're really just suay to have called him during CNY, when he probably could have been busy, took leave, or went on holiday, and as such have a huge backlog to clear. When you're a one-man job doing all the work, it might be quite tiring and stressful.


And yes, my experiences were generally all positive... he actually fixed quite a number of things for me free-of-charge... especially if it's a simple job (to him) can be done in 5 minutes (and yes, other reputable shops, even some that are listed here, all quoted me $$$$$ for the same "repair").