HELP - being held hostage by camera maker

[Rashkae]

SO .. if you go BUY a CAR . and when your car is damage -
and you need to change a Value or wire . and Honda or mitsubishi come telling you that would be 90% of your car cost
how would you feel ?

A valve or wire on a car is nowhere close to the equivalent of the LCD on a digicam. A closer comparison would be the wrist-strap of your cam.

Or, going with the car analogy, the equivalent would be the entire interior of the car.

Let's say you have a $50,000 car. You get caught in the floods in Johor. The car starts and can drive, but the entire interior is ruined. Carpets, radio, CD/DVD player, GPS system, LCD TV screen, seats, all the wood and leather, the whole dashboard, etc etc etc. You take it to the manufacturer and they say that, including all the parts and the cost of labor, it would cost 40,000 to repair. That's actually a quite realistic cost.

 

[Rashkae]

can't help being betary by the brand i trusted for years

if i am in amercia i would want to SUE nikon for this ..
betarying comsumer trust

You were not betrayed. Did they cheat you and give you a substandard LCD? Did you bring it for servicing and get back a cheaper cam? No. Therefore, you were not betrayed.

If you were in america, your lawsuit would get dismissed as a frivolous lawsuit. "Being shocked/ignorant at the cost of repair" does not fall under "Betrayal of consumer trust".

IF you brought it in for servicing and paid the fee, AND THEN it turns out the LCD you got is a lower-resolution one than the one originally in your cam, you might have a case. But just because you're shocked at the price? No.

 

[Uvlux]

Asking a 90 % cost for A LCd which is PArt of a Digital cam . is in my term a Ransom helo cos being a user of the brand i can't turn to anyone else .
..

 

[Artosoft]

is this a new camera brand?

He mean "is CANNON a new camera brand?" There is CANON (with one N), but not CANNON (with two N) :sweatsm: .

Regards,
Arto.

 

[Rashkae]

Asking a 90 % cost for A LCd which is PArt of a Digital cam . is in my term a Ransom helo cos being a user of the brand i can't turn to anyone else .
..

No. it's not a Ransom. And of course you can turn to others! There's Canon, Sony, Fuji, Pentax, etc etc etc.

Are you contractually bound to only use Nikon? No.

This is my suggestion: Get off your self-righteous pedestal and wake up to reality. You think you have a case? You have none.

Do this: Go to the Nikon center. Ask them to just CHECK if the LCD needs to be replaced, or if the connectors are just loose. While they're at it, they can perform a general cleaning, and you only need to pay for a basic service charge if it turns out the LCD ribbon just came loose.

"All these parts is never expensive" is also incorrect. Those cheap MP3 players don't use high-quality, high-contrast, high-brightness, high pixel density, low ms count LCD screens. Most good cameras do.

 

[Andy Ang]

SO .. if you go BUY a CAR . and when your car is damage -
and you need to change a Value or wire . and Honda or mitsubishi come telling you that would be 90% of your car cost
how would you feel ?

You need to simmer down a bit as you are not thinking straight.

You cannot compare high priced stuffs and throw the same percentage.

If 90% of the car cost comes out to say $70,000. It is a lot. But a lot to who?
Most of us. It is a perception.
Let's look at it on the lower end (The case of your camera).
Is $200 a lot? Not a lot, if someone send in a $4000 camera. But its a lot to your
camera cost $250. That's like 80% of the cost! And its merely an LCD?!!?

Well, If the $4000 camera LCD replacement cost $200. Would you think that it is high percentage? a 2.5%?

What if the LCD used is exactly the same in both camera?

Can you see more light now?

 

[kelccm]

Asking a 90 % cost for A LCd which is PArt of a Digital cam . is in my term a Ransom helo cos being a user of the brand i can't turn to anyone else .
..

You still don't understand, that 90% cost is not just for the LCD. The actual cost of the LCD could be less than half of your repair cost. You are actually paying for the repair service. If everyone just pay for the cost of the parts, you'll find the service center closing down very soon.

BTW, the fault may not just be the LCD panel. Other components may need to be replaced.

 

[Rashkae]

BTW, the fault may not just be the LCD panel. Other components may need to be replaced.

Yup. if the actual mainboard connector is cracked/damaged they'll need to replace that too.

 

[Canonised]

so i send it to Thailand Nikon for repair .
i got it for about $250
and guess what - there want $200 for repair .

I have the similar problem with my Canon Ixus 700 and I sent to Canon Singapore for replacement of the LCD (LCD broken) and the total cost was S$88 (including GST, labour and parts). :think:

 

[Uvlux]

I did send it to a repair centre
and after the Quote of close to 90 % repair price i reject and ask it to be send back .

You'll miss the point here.

as a buyer i know not about what happening next or least think i would damge my camera .

who would go damage your own camera for the sake of it ..

is not as easy as i don't want it repair .
but when i done so . the price make it impossible to repair . at 90 % cost .

and why i say ransom . i said so cos i can't get it done else where beside Nikon itself ..

cheap as it may be .. if the maker can sell it for $250
there are making profit far beyond and the cost of producing that camera maybe in the $40-$80 range .
so to assume part is expensive is not likely .

plus .. nikon would have a logistic line that ship parts and goods to every part of the world every month if not week ..
i did not even set a time on how fast i want it to repair .

being such a large company .. to give such a high ransom price of repair is just pure hostage act .

- i want to fix the camera but not at the 90 % cost price .
what can i do .
without any direction of help . this is really sad to know

 

[mega32]

The best alternative is to get a 2nd hand camera

Did a search and found :

http://cgi.ebay.com/Nikon-Coolpix-L4-4-0-Megapixel-STILL-IN-BOX-NO-RESERVE_W0QQitemZ190071136583QQihZ009QQcategoryZ46316QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Nikon-Coolpix-L4-4-0-Megapixel_W0QQitemZ120073702812QQihZ002QQcategoryZ46316QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Nikon-CoolPix-L4-Digital-Camera-4MP-NEW_W0QQitemZ260073982251QQihZ016QQcategoryZ46316QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Nikon-Coolpix-L4-4-0-Megapixel-Free-1GB-SD-Card_W0QQitemZ150079178210QQihZ005QQcategoryZ46316QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Nikon-Coolpix-L4-4-0-Megapixel-Camera_W0QQitemZ110079020391QQihZ001QQcategoryZ46316QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Brand-New-Nikon-COOLPIX-L4-Digital-Camera_W0QQitemZ260076425224QQihZ016QQcategoryZ31388QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Nikon-Coolpix-L4_W0QQitemZ120075741446QQihZ002QQcategoryZ46316QQrdZ1QQcmdZViewItem

http://cgi.ebay.com/Nikon-Coolpix-L4-4-0-Megapixel_W0QQitemZ110079558188QQihZ001QQcategoryZ46316QQrdZ1QQcmdZViewItem

You should be paying less than the repair cost.

 

[Artosoft]

I did send it to a repair centre
and after the Quote of close to 90 % repair price i reject and ask it to be send back .

You'll miss the point here.

as a buyer i know not about what happening next or least think i would damge my camera .

who would go damage your own camera for the sake of it ..

is not as easy as i don't want it repair .
but when i done so . the price make it impossible to repair . at 90 % cost .

and why i say ransom . i said so cos i can't get it done else where beside Nikon itself ..

cheap as it may be .. if the maker can sell it for $250
there are making profit far beyond and the cost of producing that camera maybe in the $40-$80 range .
so to assume part is expensive is not likely .

plus .. nikon would have a logistic line that ship parts and goods to every part of the world every month if not week ..
i did not even set a time on how fast i want it to repair .

being such a large company .. to give such a high ransom price of repair is just pure hostage act .

- i want to fix the camera but not at the 90 % cost price .
what can i do .
without any direction of help . this is really sad to know

Ok lah. You can email, phone Nikon Service Center and ask for clarification. Put on newspaper may help you too... It is seem you have a lot time to do it...

Regards,
Arto.

 

[Uvlux]

i had not bid on Ebay .. and the last time i try - i was quote a really high shipping cost .

 

[AJ23]

Actually, what makes one thinks that it's not the same for other manufacturers? :bsmilie: :bsmilie: :bsmilie:

 

[Artosoft]

i had not bid on Ebay .. and the last time i try - i was quote a really high shipping cost .

So now you can learn something: "nothing such a free lunch ".

Regards,
Arto.

 

[Artosoft]

I have the similar problem with my Canon Ixus 700 and I sent to Canon Singapore for replacement of the LCD (LCD broken) and the total cost was S$88 (including GST, labour and parts). :think:

Wah, like that maybe can send Nikon Camera to Canon service center to help :sweat: .

Regards,
Arto.

 

[Uvlux]

who is asking for free lunch .
-
anyone know how i can contact nikon . directly .
instead of being pass down the chian of sale and help desk
.

anyone have any helpful suggestion instead of asking me to go buy a new camera . cos doing so did not slove the problem .
just telling me to turn a blind eyes to unfairness.

 

[ExplorerZ]

imho the LCD ain't expensive... but the labour fee are... if you repair fee total up to $200, atlea st 50% of them when to the labour fee.

 

[kelccm]

Just to make things clearer, when I asked for the cost of a general servicing, I was quoted $120. And just to clean the sensor would cost me $25 already. This cost still does not include any parts, just labour.

Actually for most electronic equipments, it is usually not worthwhile trying to repair those cheaper or lower end equipments. Parts maybe cheaper for these lower end equipments, but labour cost will still remain the same.

 

[Artosoft]

who is asking for free lunch .
-
anyone know how i can contact nikon . directly .
instead of being pass down the chian of sale and help desk
.

anyone have any helpful suggestion instead of asking me to go buy a new camera . cos doing so did not slove the problem .
just telling me to turn a blind eyes to unfairness.

http://www.nikon.com.sg/

I hope you understand what is called procedure.

And I hope your call to Nikon will solve your problem.

Regards,
Arto.