Got my PrimeFilm XE! But I've already encountered a problem

[WhiteFields]

Scan-140801-0008 by White Fields, on Flickr

The 'white empty space' under the image is actually part of the image, so I believe the scanner didn't scan part of the film?

At times I will get scan results like this. I'm not sure if this is the hardware issue or the software issue. I'm pretty sure I have placed the negatives properly and they doesn't seem to wobble nor does it feel flimsy.

I'm not sure what other information do I need to provide, I do hope you guys who are experienced in scanning may point me in the right direction.​

 

[WhiteFields]

Below are my settings in vuescan:


Untitled-1 by White Fields, on Flickr


Untitled-2 by White Fields, on Flickr

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[WhiteFields]

Untitled-6 by White Fields, on Flickr​

 

[Anxin]

Hmm... strange problem. From what I gather, it has something to do with the VueScan software. Vuescan will only scan as high as the hardware's optical resolution.

Some info directly from Ed Hamrick:
"The CCD of this scanner only supports 5000 dpi, but the stepper motor supports 10000 dpi. This is why the stretching when more than 5000 dpi – the CCD is limited to 5000 dpi."


Try scanning the same frame with 5000dpi and see if you still get the same problem.

 

[WhiteFields]

Hmm... strange problem. From what I gather, it has something to do with the VueScan software. Vuescan will only scan as high as the hardware's optical resolution.

Some info directly from Ed Hamrick:
"The CCD of this scanner only supports 5000 dpi, but the stepper motor supports 10000 dpi. This is why the stretching when more than 5000 dpi – the CCD is limited to 5000 dpi."


Try scanning the same frame with 5000dpi and see if you still get the same problem.

Hi anxin

Thanks alot for the pm as well as the reply to the thread. Aappreciate it tons! Currently, am not able to replicate the problem. hope it stays this way.

Just wishing myself all the best that it is not a lemon.

 

[WhiteFields]

Ohhh. and maybe it is time I show off some scans from this beautiful scanner..