I work in electronic selling TVs. Sometimes its just not all about logistic issues. To do a collection center, the staffs must be at least technically trained. They have to have some basic knowledge of what fault they have to report to the service technicians. And most important is they must have a keen eye to check the product combine with documents all in black and white indicating the condition they received the sets in. And of course logistics come in play whereby a delicated team of people with knows how to transport the items. 1 good personal experience i have when i was stationed in Best Denki Vivo. 3 years ago, 1 of our staff helped a uncle brought in a camera to send to the service center. Then the uncle was charged $260 for the servicing. He cames Best Denki making noise that he doesnt want to pay. The staff checked with the service center what happened and they told him actually the camera was dropped. There was a small dent near the lens. A un-trained eye cannot see the dent. But the uncle showed his service chit written by the staff....he didnt indicate there was dent when he accepted it. He insisted that it must be dropped after he handed in the camera....later the staff have to negotiate with the service center to do a huge discount for the uncle. 2nd case i know of is the showroom in Vivo, they ever accepted a camera without checking the screen. When the owner went collect the camera, same thing happened, the owner claimed it was fine before sending in, and there is a scatch when he collect. And i understand in the end that company changed a set for that owner. Those may be the reason why some companies separate showroom and service center. Or as said, different department.
