can i share my experience here.
I've lodge a case against my contractor for renovation-amos chong fr edgeline planners in IMM at CASE and SCT.
it is not true that CASE are not interested.they are not a law enforcement unit so their power are limited.but the thing is if there are enough cases against a particular shop, they will get blacklisted online in their site which is bad.also by going to CASE first,you show to SCT that you have attempt to resolve e issue but the other party is not interested.this build up e credibility of your case.this is what e CASE officer handling my case taught me.it is true however you will spend more money.
At SCT it is not entirely useful because e registrar may say need to go for hearing if is not within his jurisdition to say who's right or wrong.this is where u may need lawyer after.but usually they will settle out of court then cause they lose more money if go to litigation.also if they fail to respond to SCT,you win e case automatically and court order will be issue.this is sthg CASE can't do as e other party can choose not to respond.
In my case,the guy din respond to CASE but turn up at SCT.it was required to go for hearing.i told them my friends will be my lawyer and they are good to go as long i call them.it didn't make economical sense for them to go litigation because win or lose,the legal fees are higher to them.in e end i got back 3k rebate.
