really? how?
Experience with Canon Service Center
- Thread starter peapilot
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really? how?
May be can start another thread for others to feedback about the customer service experience?
iMac08
Senior Member
dennis was amazing for me. i send in my ring flash for svc,i told him i need it urgently because is for work purpose and i can't live without it for anything more than 2-3 days. true enough i collected it within the day after they check and did some minor repair..(of course i was prepared to live without it for a week though it is very bad for me)
Lol! yours wasn't even bad service! they promised 5 days but if they could not deliver in 5 days...thats poor service.
Your situation is actually bad expectations!
Give them a break~! Which staff want to work in a company that works for 8 hours straight without chilling with ur colleagues? for all you know they were trying to solve DooDah's camera problem! lol
JW73
Senior Member
My experience was great with CSC.
2005- My 1dmark 2 mirror fell off in the morning shoot, I went there 1hr before the official hrs. the staff still open the door for me. I told them I need the camera to be working by the same day as there was a wedding shoot later. They immediately help me resolved.
2006- My Kingston CF was corrupted, I need to download my client's photos to do a slideshow on the same nite. Called Kingston Rep, the reply was "sorry we can't help". Thank God, I called CSC, although it' s not their issue, they advise me to download a recovery software and saved my day.
This type of service is really more than I expect.
:thumbsup:
2005- My 1dmark 2 mirror fell off in the morning shoot, I went there 1hr before the official hrs. the staff still open the door for me. I told them I need the camera to be working by the same day as there was a wedding shoot later. They immediately help me resolved.
2006- My Kingston CF was corrupted, I need to download my client's photos to do a slideshow on the same nite. Called Kingston Rep, the reply was "sorry we can't help". Thank God, I called CSC, although it' s not their issue, they advise me to download a recovery software and saved my day.
This type of service is really more than I expect.
:thumbsup:
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chiangkxv
Senior Member
So far, my experience with Canon CSC was inconsistent.
1. Send in my 40D for CMOS cleaning, came back with even more dust!! went back to highlight the problem, clean within 15 mins.
2. Wanted to replace my 40D rubber grip was quoted $X. but when i went back to collect, its FOC. a pleasant surprise! yeah..
I think CSC has acceptable service generally. not the worse (NOKIA) that i,ve been to but not the best (LG) too..
1. Send in my 40D for CMOS cleaning, came back with even more dust!! went back to highlight the problem, clean within 15 mins.
2. Wanted to replace my 40D rubber grip was quoted $X. but when i went back to collect, its FOC. a pleasant surprise! yeah..
I think CSC has acceptable service generally. not the worse (NOKIA) that i,ve been to but not the best (LG) too..
Canon service center always go extra miles to make the customer satisfied.
Due to my carelessness, i burnt an expensive canon printer that was purchased oversea.
I don't expect Canon Singapore to be able to do anything about it since:
1) It was purchased oversea with no warranty
2) It was a new model that will never released in Singapore
3) It was burnt due to my carelessness
4) No spare parts available and technician in Singapore are not trained to service this model
I was expecting that Canon Singapore will just tell me the printer is beyond repair. However, I was impressed that they actually spend the time to check with their HQ & oversea counterparts for service manual and even fly the spare parts to Singapore via DHL.
At first, the printer still cannot work after changing some parts, but the technician never give up and managed to get more parts DHL from oversea to test.
In the end, they managed to fix my printer and also saved my job. :thumbsup: I can't remember exactly how much I paid for the repair, but the cost was very reasonable and I don't think the repair cost even enough to pay for DHL
Die hard Canon supporter since then :lovegrin:
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frederickykfoo
Senior Member
Canon service center really always go extra miles to make the customer satisfied.
Recently, so unlucky, both my deskjet and Selphy printer die, a month apart.
CSC reply with good pricing and time taken.
I trade in my deskjet for a new one in the end.
I repair the Selphy as they give me a very good price.
Like their service very much :thumbsup::thumbsup::thumbsup:
Recently, so unlucky, both my deskjet and Selphy printer die, a month apart.
CSC reply with good pricing and time taken.
I trade in my deskjet for a new one in the end.
I repair the Selphy as they give me a very good price.
Like their service very much :thumbsup::thumbsup::thumbsup:
sorry to the TS, but i think you're too picky... you can't expect everything or too much.
imo, your issue has been resolved as you got your replacement. why be so picky? always look at the big picture.
if i am so particular about customer service everywhere i go, i would be sore and bitter all the time.
honestly, i've seen and heard worse customer service.
imo, your issue has been resolved as you got your replacement. why be so picky? always look at the big picture.
if i am so particular about customer service everywhere i go, i would be sore and bitter all the time.
honestly, i've seen and heard worse customer service.
Shin Howard
Senior Member
Maybe TS is a bit unlucky for his trip to CSC.
I've been served by Dennis before, he called me personally after equipment replacement for warranty register details to make sure I can register online.
So I was quite happy with the friendly service provided. :thumbsup:
I've been served by Dennis before, he called me personally after equipment replacement for warranty register details to make sure I can register online.
So I was quite happy with the friendly service provided. :thumbsup:
wow bro..u r fortunate.. they even "put in a note to prioritise the repair of my camera"..
went down jus now to calibrate my 70-200 f4 and 50mm f1.8 lens... they told me that earliest will be early next wk..hence i asked politely whether i could get it by this friday coz wanna use it...and the next reply was, " You have to pay for the express service" which i don't think many canon users mentioned this... and i think e customer beside (seem to be regular) got special treatment whereby they talk to him nicely n provide coffee (i'm not interested wif coffee..jus asking for at least a sense of "welcome" will do)
That lady who served me gave me a very "don't feel like entertaining your issue" tone and i'm 100% very sure that i asked in a nice manner and well-behave throughout the whole process...
1st time there n is like...
i won't say is bad...or either gd too...
no la..tat's not my point..lol...
perhaps the lady not in a gd mood i suppose..enter at the wrong timing... :think:
haha
flipfreak
Senior Member
the chinese lady with long black hair? quite small size one?
Cartman2000
Senior Member
When I called, the customer service operator first said that the camera wasn't ready for collection and still in the process of servicing. She called me back a few minutes later to tell me that I could collect it that afternoon.
Which leads me to wonder, would I be made to wait the 5 days had I not called them up?
And trust me, that button can be fixed in a day.
Which leads me to wonder, would I be made to wait the 5 days had I not called them up?
And trust me, that button can be fixed in a day.
yup...the discription fits her...
there were 2 ladies..but e other 1 is tanner...
mind i ask...y u mention this description? face issue from her b4?
haha...
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