Expensive Equipment, Unprofessional Service
- Thread starter LOTUSfairy
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my sentiments exactly. as Nikon users, we paid not only for the product but for the certainty that our equipment is reliable. if it fails, the onus is on Nikon to fix it, not us pestering Nikon "eh.. pls can help anot?" Nikon users should say no to lousy service instead of having to "live with it".
lotusfairy, have you tried bringing up the case via the customer service side (online/phone)? I think it is best you totally forget the service centre route since they aren't very cordial. I used to work in customer service before, all major companies very uptight on customer care, so all call centres are under supervision. my former company had a big LCD screen, if the level or response fall below 95% the manager will come out and scream her head off.
if make enough noise, they cant ignore you.
Anybody read liao also will be scared one mah :embrass:
Indeed. :cry: Then how? To buy or not to buy? :cry:
Haiz. Why like that?There is no reason they should.:dunno:
snowspeeder
Senior Member
Seems like some of the NSC staff (who lack customer service) are not happy working in there. Hope that the nikon head office would look into their service standards - either RETRAIN or REPLACE those who can't give good service. There are so many good examples of great service from other organizations to learn from. As long as there is contact with customers, regardless technician or any other staff, good customer service is should be an in-built attitude.
If the service is like in Japan good liao...see you only greet you first, will try to assist you as much and as far as they can, even if it's out of their job scope and abliities. :thumbsup:
Not to mention the pretty babes too :bsmilie:
erictan8888
Senior Member
just like to share my experience with a certain *** tv brand many years ago.
i had this 14" tv and due to wanting to bring the tv out of the house and use, so need to re-tune all the channels. but being a basic 14" TV, the tuning was not so easily done.
there were 2 or 3 buttons on the remote control you had to simultaneously press to call up the tuning screen and then select VHF or UHF etc...
i forgot how to activate the tuning screen from the remote controller and has also misplaced the menu book. so i called up *** and asked for assistance. i requested if it was possible for them to fax that page of the menu to me, if not, they can simply tell me which buttons to press to activate the tuning screen on the tv.
the operator routed my call to technical and they refused to help. asked for the manager also no use. they told me i had to book a service technician and they will come and tune for me. and of course, you have guessed it: got to pay money la.
i told them it was ridiculous, i just needed to know what to press to activate the tuning screen, i know how to tune, just needed to know how to get to the tuning screen. the manager and technician all refused to help.i believe they must have thinking that the knowledge was worth its weight in gold. i was very very polite and get this kind of lousy service.
i was really pis#ed and wrote an email to the president of the company in Japan. Dun remember how, but surprisingly got the company president email on the internet. i told them i wanted to buy some other brand tv, but was persuaded to buy their brand because of some friends, telling me that *** product good, etc. I wrote to the Japan president that i was totally disappointed by their service standard, and i would never buy another of their product again, nor would i recommend it to friends. i knew that we are small fish, our business dun mean anything to them.
the next day, the Singapore company called me and asked me if they could send a technician to my house FREE of charge to tune the TV for me. i told them no need. just tell me how to get to the tuning screen can liao, cause i know how to tune. they also faxed the page to me and wanted to guide me through the steps. i told them no need, hai, if at first know like that, then help at first ok liao wat. "zao chi zin re, he bi tang chu".
they even call me the next day to see if everything was ok.
wow... 360 degrees change in service standard. i believe the japan headquarters really did something man....
ok, enough OT....
anyway, my experience with nikon singapore has been very good. they have been very professional and helpful.....
cheers
i had this 14" tv and due to wanting to bring the tv out of the house and use, so need to re-tune all the channels. but being a basic 14" TV, the tuning was not so easily done.
there were 2 or 3 buttons on the remote control you had to simultaneously press to call up the tuning screen and then select VHF or UHF etc...
i forgot how to activate the tuning screen from the remote controller and has also misplaced the menu book. so i called up *** and asked for assistance. i requested if it was possible for them to fax that page of the menu to me, if not, they can simply tell me which buttons to press to activate the tuning screen on the tv.
the operator routed my call to technical and they refused to help. asked for the manager also no use. they told me i had to book a service technician and they will come and tune for me. and of course, you have guessed it: got to pay money la.
i told them it was ridiculous, i just needed to know what to press to activate the tuning screen, i know how to tune, just needed to know how to get to the tuning screen. the manager and technician all refused to help.i believe they must have thinking that the knowledge was worth its weight in gold. i was very very polite and get this kind of lousy service.
i was really pis#ed and wrote an email to the president of the company in Japan. Dun remember how, but surprisingly got the company president email on the internet. i told them i wanted to buy some other brand tv, but was persuaded to buy their brand because of some friends, telling me that *** product good, etc. I wrote to the Japan president that i was totally disappointed by their service standard, and i would never buy another of their product again, nor would i recommend it to friends. i knew that we are small fish, our business dun mean anything to them.
the next day, the Singapore company called me and asked me if they could send a technician to my house FREE of charge to tune the TV for me. i told them no need. just tell me how to get to the tuning screen can liao, cause i know how to tune. they also faxed the page to me and wanted to guide me through the steps. i told them no need, hai, if at first know like that, then help at first ok liao wat. "zao chi zin re, he bi tang chu".
they even call me the next day to see if everything was ok.
wow... 360 degrees change in service standard. i believe the japan headquarters really did something man....
ok, enough OT....
anyway, my experience with nikon singapore has been very good. they have been very professional and helpful.....
cheers
Hahaha.. Yes.. The people here will get screwed quite badly if you complain to the Japan HQ. I've had the similar experience with Olympus and Yamaha. Then they will come and tell you next time don't complain to Japan because they will get it quite badly.. I was thinking, "You deserve it!"
Jemapela
New Member
I was working as a photographer, and I now hold a job in camera repairs. This company that I work for now repairs and modifies cameras from several major brands.
Don't be surprised that some camera "doctors" who perform surgery on your prized possessions have little or no photographic knowledge. Afterall, camera "doctors" surely need electronics knowledge and be good with their hands, and not necessarily need photographic knowledge. Hence, some camera technicians may not talk in f-stops and EV levels as fluently as photographers. When they repair a camera, they follow a confidential repair manual which probably isn't released to public.
Before I say further, I want to state that I'm writing this as carefully as I believe necessary since there's a possibility that Nikon Singapore (or anywhere) may be reading it. I won't state model numbers, but recommend ClubSnap members to check Nikon websites for product updates / recalls / repairs (if any).
Once you peel away the external of your Nikon camera, the internal may not be as fantastic as you would like it to be. I have dismantled Nikon cameras, and I work in an environment where several other Nikon cameras are dissected and repaired by my colleagues.
As I have said before, I won't state model numbers.
I have seen fingerprints on some mirror surfaces inside many brand new pro DSLR bodies. (I would expect them to be clean even though they may not affect optical/reflective performance.)
On other digicam models, the built-in flash doesn't pop up or fire in many units (a widespread problem). Others have smeared or black images captured due to imaging sensor contact deterioration in many units (another widespread problem).
The gist of this is to say that glossy product brochures are written to embellish the product and make it look good but some really aren't that good. I have a colleague who describes some Nikon models (again I won't state which ones) as "absolute rubbish" and suspects Nikon didn't make them but got another company to make them for cheapskate or low-income customers.
Every product will have its flaws and faults. Just to balance this thread so that Canon users don't go popping champagne, Canon cameras seem to have weaknesses in component build quality.
Don't be surprised that some camera "doctors" who perform surgery on your prized possessions have little or no photographic knowledge. Afterall, camera "doctors" surely need electronics knowledge and be good with their hands, and not necessarily need photographic knowledge. Hence, some camera technicians may not talk in f-stops and EV levels as fluently as photographers. When they repair a camera, they follow a confidential repair manual which probably isn't released to public.
Before I say further, I want to state that I'm writing this as carefully as I believe necessary since there's a possibility that Nikon Singapore (or anywhere) may be reading it. I won't state model numbers, but recommend ClubSnap members to check Nikon websites for product updates / recalls / repairs (if any).
Once you peel away the external of your Nikon camera, the internal may not be as fantastic as you would like it to be. I have dismantled Nikon cameras, and I work in an environment where several other Nikon cameras are dissected and repaired by my colleagues.
As I have said before, I won't state model numbers.
I have seen fingerprints on some mirror surfaces inside many brand new pro DSLR bodies. (I would expect them to be clean even though they may not affect optical/reflective performance.)
On other digicam models, the built-in flash doesn't pop up or fire in many units (a widespread problem). Others have smeared or black images captured due to imaging sensor contact deterioration in many units (another widespread problem).
The gist of this is to say that glossy product brochures are written to embellish the product and make it look good but some really aren't that good. I have a colleague who describes some Nikon models (again I won't state which ones) as "absolute rubbish" and suspects Nikon didn't make them but got another company to make them for cheapskate or low-income customers.
Every product will have its flaws and faults. Just to balance this thread so that Canon users don't go popping champagne, Canon cameras seem to have weaknesses in component build quality.
You got Nikon Japan president email? :dunno:
longkangman
Senior Member
Haiz. Why like that?
:dunno: since you switch camp I follow you. :bsmilie: :bsmilie:
This thread should have close long long time. :dunno:
Big Kahuna
Senior Member
Yeah...what if he act blur.....you know......It's very common..,,.even myself doing that all the time so that I have less thing to do everyday......and better still get the same pay every month......after a while people will forget and buy Nikon again :lovegrin:
Aiyoh... how can like that :embrass: :embrass:
But the TS is just stating what happened to her..... must she stay in silence and
pretend nothing happened (like a typical Singaporean)? Hiaz.....
ayio... still cant get over izzit? Move on la.. Each industry have got their own black sheep wa. ..Btw, any other users wa to share more abt D80??:devil:
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