Canon Singapore 's Service

[bend geez]

Canon service suck. Some of their stuff are dishonest n Rude!!
i brot my 350D for cleaning, after i bring back home than i realise than my CF card was missing from inside.IM SURE that its in there when i pass it to canon. cos i forgot to take out.
I called up them, what they can do is to transfer me to different people and say they will call me back. BUT they nvr.. 2 daes later i called back, same thing, i was transferred here and there and still no ones knows.
The problem is that the CF card was not stated in the Invoice when i left it there, both the staff and me did not check, partially its my fault too. Well, i guess they have to trained to have better service! i do not wish to go in depth on wat happen.
i jus wanna tell u guys that CANON SINGAPORE have DISHONEST and RUDE STAFF!!!:angry:

 

[goering]

Based on my experience with Canon service staff, they have always asked me to remove the CF card and even the battery before they accept an item for servicing. So, I am a bit doubtful of your claims

 

[Edmund]

Admin Note: Thread title edited to remove strong language.

 

[scramblur11]

Canon service suck. Some of their stuff are dishonest n Rude!!
i brot my 350D for cleaning, after i bring back home than i realise than my CF card was missing from inside.IM SURE that its in there when i pass it to canon. cos i forgot to take out.
I called up them, what they can do is to transfer me to different people and say they will call me back. BUT they nvr.. 2 daes later i called back, same thing, i was transferred here and there and still no ones knows.
The problem is that the CF card was not stated in the Invoice when i left it there, both the staff and me did not check, partially its my fault too. Well, i guess they have to trained to have better service! i do not wish to go in depth on wat happen.
i jus wanna tell u guys that CANON SINGAPORE have DISHONEST and RUDE STAFF!!!:angry:

If it is nt stated on the invoice and u also never bother to check also, how can u jus scold them like tat? Both YOU and them have equal blame in this lor.....:thumbsd: :thumbsd: :thumbsd:

 

[kenrai]

I had similar problems in the past with the front liners. After detailed description on the problems with my lens … he replied “urmm … is it a digital camera?” So if I do call these days, I’ll just say “please put me to camera section …” and that solves the problem. I don’t think it is rudeness; perhaps it is just a little messy how the large company is being organized. However, having said that I think they have changed for the better over the years … but agree that there is room further improvements.

 

[TMC]

There is always room for improvement for customer service. But there is also room for customer behavior. You certainly have a lot of room to improve. It is not on the invoice, you didnt bother to check, you admitted that you have responsibility too, so dont blast them for something that you failed to do! Go down to the center and talk to them. Hotline service is meant for general problems, but yours is different, you need to talk to the people that served you that time to solve it.

 

[azul123]

I think it is not easy especially for first time user who do not know what to expect when sending in their gear for service.

A good customer service counter staff with a hardcopy check list of what is included or returned would be a good idea. In this case, I do not think the user is at fault because he is quite (means very) sure the CF was in the camera.

For me the first time is always a careful experience... I ask many questions and I call in advance to make sure what I need to bring in order the Camera service divison will take my service request. Didn't want to make a trip only to realise I need such and such.

It is a learning experience, quite unfortunate for TS.

../azul123

 

[tanwn]

fully agreed, you only have yourself to blame and also you shouldn't bash at others for your own fault. Go down to Canon and talk to them, if they don't have it or no one knows about your card there's nothing much you can do except next time learn your lesson and be more careful.

 

[mutabor]

I wouldn't doubt his claims, since it happened to me once too. I forgot about the CF card, and I guess they forgot too. But I got my card back, so I have nothing to complain about. Well I do, they said that the camera has been repaired, while it wasn't, but this is another story

Based on my experience with Canon service staff, they have always asked me to remove the CF card and even the battery before they accept an item for servicing. So, I am a bit doubtful of your claims

 

[donkuok]

I sent in twice. Both at diff CSC and both asked to remove the CF. No major complain so far except camera came back with lots of finger prints.

 

[dRebelXT]

I was told to remove card and battery also. So far so good.

 

[JLee]

Once I sent in my 20D & grip for repair but it came back without the body cap! When I saw the cap missing I knew I've just shot myself in the feet, bcoz I forgot to check the service form in the first place.

But my disgust is the way the person handle the issue when I tried my luck and told them that the body cap sure was there when I send in for repair and the reply from the person is so defensive: "NO NO NO, IF NOT RECORDED IN THE PAPER THAT MEANS NO ALREADY. IF HAVE, I SURE WROTE IT DOWN. NO RECORD NO CAP"

So I knew part of the fault was mine too, so I just quietly get a new cap lor....... even though I'm disgusted with the person who handle the issue. How to go extra mile in service when you have someone so defensive and "bull" at the counter? :thumbsd:

 

[jeryltan]

Why are you so sure it was inside?

Canon service suck. Some of their stuff are dishonest n Rude!!
i brot my 350D for cleaning, after i bring back home than i realise than my CF card was missing from inside.IM SURE that its in there when i pass it to canon. cos i forgot to take out.
I called up them, what they can do is to transfer me to different people and say they will call me back. BUT they nvr.. 2 daes later i called back, same thing, i was transferred here and there and still no ones knows.
The problem is that the CF card was not stated in the Invoice when i left it there, both the staff and me did not check, partially its my fault too. Well, i guess they have to trained to have better service! i do not wish to go in depth on wat happen.
i jus wanna tell u guys that CANON SINGAPORE have DISHONEST and RUDE STAFF!!!:angry:

 

[bend geez]

If it is nt stated on the invoice and u also never bother to check also, how can u jus scold them like tat? Both YOU and them have equal blame in this lor.....:thumbsd: :thumbsd: :thumbsd:

As i have stated, both the staff and me was at fault. And i admit to them. Well.. the staff just ask me to remove my batt grib and than he put into a plastic bag. Thats all.
And what make me piss off most is thier bloody attitude. lets tok bout the 2nd time i call them up. they tot i called up becos i wanna get some free stuff! wtf...
than i was transferred here n der, until da last person.. if im not mistaken, she was saying something like its none of her bussiness.. again she say ''i will call you back'' and she hangs the fone jus like dat! i cant even sae a thing. SO.. how do u guys feel apon that? :angry:

I only got a ''nice'' replay when i sent a compliant email to canon. thats all!

 

[bend geez]

Why are you so sure it was inside?

I AM VERY SURE pal...
cos i got two 1gig at that time. the lexar is alwaes in the cam, and the other sandisk is in my bag.

 

[bend geez]

fully agreed, you only have yourself to blame and also you shouldn't bash at others for your own fault. Go down to Canon and talk to them, if they don't have it or no one knows about your card there's nothing much you can do except next time learn your lesson and be more careful.

As i've said, im too be blame. I think ders no point going down anymore man. If its gone.. its gone. jus sae that im 'suay' to have met such dishonest n rude canon staff.

 

[hazmee]

I am really sorry to hear about your issues with Canon at Harbourfront. So far, I never had any problems with them. Next time when you call, just ask them to direct you to the camera servicing division. They will ask you for your job number and it will only take minutes before they reply. If you're rude to them, probably they wont answer any of your queries. The only problem I face is travelling there. Hope that your issues are solved soon.

 

[satay16]

had my A620 serviced. but like what most of you said, they asked me to take out the card.

 

[kenrai]

There is always room for improvement for customer service. But there is also room for customer behavior.... Go down to the center and talk to them. Hotline service is meant for general problems, but yours is different, you need to talk to the people that served you that time to solve it.

Shouldn't there be a standard checklist and procedure for collecting equipments on the customer service side or should this be done by the customer? Also, are you saying that the helpdesk is just a mere "receptionist" or something? What is the value add for the helpdesk when if it doesn't offer any help? IMO the helpdesk should have knowledge and capability to handle all enquires sufficiently. Of course one go there personally to clarify matters - even tbough transporation costs is rather high transportation cost these days and it is waste of valuable time.

 

[scramblur11]

If I am the person serving 100 over ppl per day, hw am I to rem what each customer done or left behind? And if u r tat person calling to say u lost the memory card and it is nt stated in the invoice, the company of coz will have doubts over your claim....it is nt as though they r a charity organisation where they give out memory cards whenever somebody called and complained....they can try to checked their service dept but if they cant find it, what u expect them to do?

ya the service personnel may be at fault by nt checking properly, but so do the customer when he / she never check den sign the invoice lor...

and if u feel that transportation fee is high, den dun bring and service lor, jus stay at hm whole day so tat u won't spend a cent....