Mine was new, had to input the date and time as well. Speaking of which, I realisednthat even if we delete the settings and revert back to factory settings, date and time will always be there. So anyway, give stores a chance and surprisingly song bros surprised me very well. In addition it doesn't mean that big stores is good. I went to purchase a bag, but I wasn't sure if the bag could fit the lens and the camera, what the shop guy did was to open up a brand new lens from it's packaging, and also a new camera, fix it together and he fit into the bag for me tomshow it fits, excellent customer service but am wondering if I knew that those lens and camera hasnalready been opened and handled, I wouldn't want to buy them would I? And they are L lens that were taken out of it's packaging.