Bad MO Experience

[EastGear]

Originally posted by HOCL
There are some MOs where the organiser is actually the seller who profits in some way from the sale (actually I wonder why those people call them MOs, but that's a separate issue ... ).

My understand of the MO which you participated is that it is supposedly for an all-win situation, where all participants benefit equally from the economy of scale.

Just my 2 cents.

Peace.

I personally am a major MO organiser in this forum.

Wholesale & distribution of digital camera accessories is my full time job. I do not see what is the issue with the MO organiser being the "seller who profits in some way from the sale". Individuals need income to survive. Businesses need profits to remain viable.

I'm making a living for myself in a righteous way just like any employed individual. Just like Cathay Photo, Alan Photo or any retail outlet that profits from sales. Is this reality really that obscene to some? I believe that if the prices set in the MO is reasonable, people will order. If people think that the MO organiser is profiteering, the number of orders will show.

The prices I quote in my MO's are lower than what I charge for non-ClubSnap members and corporate customers. The basis for the lower price is because there is volume order, or what is popularly known here as mass order.

The prices quoted in my MO are the lowest in the market, allowing Clubsnappers to save money. The sale help to keep my business viable and give me an income. In this manner, it is a win-win situation for everyone.

By being a full time business providing this MO service, ClubSnappers who order from my MO enjoy a level of service, dedication, support and economies of scale not provided by any individual. Support for the products offered in my MO is just a phone call away with an office/showroom available if you wish to drop in. For most of my products I offer an unprecedented 1 year "1 for 1" exchange warranty.

I enjoy this great customer-seller relationship with clubsnappers hence I felt strongly to speak up for the MO's I have organised. It would be sad if such MO's are prevented or restricted for any reasons whatsoever.

Thank you.

Daniel Chin
EastGear.com

 

[meng]

stk, you know Zoomer's email?
I'm not sure which one does he check regularly but I emailed to the one as in his profile.

Actually, I'm surprised on why during these months, why did no one(who ordered the flash units from Zoomer) offer to take over the arrangement of the MO collection and distribution??
I guess everyone is just for himself only, "why benefit others when I could collect my own?"
no offends, but this is how I feel.

And I emphasized again that I'm not questioning whether you contacted him, but rather whether you or anyone had initiated and offered to help Zoomer with the collection and distribution on the whole, not just to collect his/her order only.

Originally posted by stk
I don't think there is any fraudulant intention in this case so let's not go that far.

meng,
Frankly I do not have faith that the tentative date set by zoomer will come true, since he has not come true on his past dates. If not for the 'complaints' coming from me and a couple others, he might well have arranged a collection 3 mths later.

I believe most buyers would be grateful if you help with arranging a collection of goods next SEED. However, for those who cannot make it to next SEED, zoomer should at least make up for his delay by arranging another collection at a reasonable time n place. But guess we'll have to leave that to him..

Yes, I have given up on trying to contact zoomer. There should be effort from both parties to work this out. In the case that simply wasn't true.

roygoh,
As mentioned, one purpose of bringing this up is in hope that some guidelines can be setup for future MO. While no guidelines are fullproof, but at least they should set expectations for all parties involved.

Parchiao,
I've always tried to be careful in dealing on the net. Unfortunately, my trust in who I felt was a trustworthy member of this forum was misplaced. Guess it's another lesson to be learnt.

While I don't think there is fradulant intention, zoomer has our flash and our money, which is probably why he feels no urgency to arrange collection. If the money wasn't paid up front, I'm sure the collection would have taken place by now..

 

[HOCL]

Hi Daniel

Oh dear, I really do not think you (or anyone else) are doing anything wrong by conducting your business here in the forum. In fact, I think you are one of the better ones here, just by reading the forum.

My comment on the two different kinds of MO is to illustrate the different kind of trust (since sty brought up the issue of trust) between dealing with a seller and someone who volunteered to do the background admin work to secure the order. The former is a business transaction but the later is really a basic trust akin to what you have with friends.

As for my comments on "actually I wonder why those people call them MOs", it may be due to my personal (narrow?) view of MOs. To me, MO participants shd theoretically benefit equally from the economy of scale of the order. I know others and even Clubsnap may see it differently, but that's how I see it. To me, if the organiser profits from the sale, he is a seller. He is not organising a MO.

Peace!

 

[EastGear]

Originally posted by HOCL
To me, if the organiser profits from the sale, he is a seller. He is not organising a MO.

Peace!

Perhaps we can look to ClubSNAP's own definition of MO (Found in the sticky "Consumer Forum and Service Guidelines" by Darren)

"What is a Mass Order (MO)?
- A compilation of interested parties who are keen to purchase a particular product or products.

So as long as there is a list of names collected for an order (for the purpose of getting better prices), it is a MO. It does not matter whether the MO organiser is the seller of products or not. In fact, if the organiser is the seller, it just eliminates the middleman, resulting in better prices.

 

[HOCL]

No question abt following what the Romans do in Rome.

I won't cause any more deviation from stk's thread. Hope stk will resolve his issue with his MO eventually.

Peace.

 

[EastGear]

Yeah Peace!

 

[vince123123]

well small claims court is but a mere $10 away
although i think some tolerance and patience is expected, its difficult esp when someone has been waiting almost a year? (correct me if i'm wrong) for a product.

the organiser shoudl have chased the manufacturer, or get a refud or do some more pro-active job commensurate to his role as a MO organiser....allt he delays seemt o be indirectly his fault?


anyway caveat emptor is not a simple way to explain all foul ups, if that were true, there would be no need to have the judicial system in play.

 

[roygoh]

The originator of this post has made his point, and many have provided feedback.

There is movement on the Suntax MO already, and the guidelines have been updated by CS admin.

I do not see any value in letting the discussion continue any further.

Thus I will be closing this thread.

If you have any feedback or comments regarding the guidelines, please post it at the Feedback and Suggestions forum.

Thanks!

Roy