i am not a pro nor am i in the business, but from a customer's viewpoint, it seems reasonable to want to have all the photos back, unless the contract is clear as day this will not be the case. after all, what may be good to you may be not good to them (for irrational reasons, even), and what may be bad to you may be special to them. so it may not totally be about kiasu mentality, though the point that many people are just not discerning is noted. from the photographer's viewpoint, i suppose one doesn't want to dilute the value of his work by pretending the not-so-good shots should make the final cut. however, the customer is indeed paying for a service...
i get what you meant. i think i will say the same thing before i start photography... but since I have started, I tell myself to only give the best. Those cannot make it ones will be deleted. I just cannot imaging myself giving those cmi ones to even my tfcd clients. All those pro pg does it the same way as far as i know. I amnot saying i am good, but to me, this should be the way.
i guess if you wan to start earning even a part of your income thru photography, u will think this way.
all business conduct business in a way to protect themselves for survival, pg should not be different. in fact they are more vulnerable now than before.
just some humble opinion from a newbie.