Warranty Doubts Doubts Doubts ...

[GoKuu]

To the experts + experienced buyers,

Hi guys n gals! I'm writing this thread to find out more and ofcos learn more regarding 2nd hand items selling on the net. Very tempted but doubt the level of honesty and reliability. No hard feelings but just to be more precaution.

Let's start...

Always, I see this statement "unfilled warranty card" comes with the item.

To have a clearer and easier simulation, this is the situation for study:

1. A full set of a SLR camera, say Dynax7 with the 2 kit lenses (24-105mm & 100-300mm) was bought initially.
2. The owner decided to sell and due to the different interest among all potential buyers, he/she split the set and sell them individually.
3. Receipt lost (no receipt will be given to the 2nd hand items buyer)
4. With receipt, but since he/she bought it in 1 piece (body+2 lenses), all the items were stated in 1 piece of receipt as well

Situation 1+2+3:
Q1: If anything happens to the 24-105mm lens, with no receipt but only a blank warranty card, can the 2nd hand buyer claim it with just simply fill in the card?
:think: Comment of my own- if the ans. is YES, it doesn't make any sense...as anybody can fill in the card (for once) at any point in time, say 3 yrs later.

Q2: Is there anyway that we, as the potential buyer, can find out the age of the items interested based on the serial number on the units? As without receipt, basically without any proof of the date of purchase.

Situation 1+2+4:
Q1: If the owner decided to attach the blank warranty card to the Dynax7 Body buyer, should the kit lenses' buyers request for a photocopied version? Is a photocopied version receipt valid for such "warranty"?

I hope I can get the real and legal answers for the above questions before I proceed to buy any items here, just to protect myself as well as to have a correct consumer mind set and ethique

Disclaimer: Above scenario is purely and solely for information + technical knowledge gaining. If it reflects to any "buy-sell" activities on the net, it is simply + strictly a coincidence.

 

[YSLee]

The legal answer is that without some confirmation of when the items were actually bought, via a reciept or their portion of the warranty, the warranty is not valid.

The real answer is that it does depend on how anal the company is towards servicing your equipment. Some go by the book, some might close one eye. I'm also not sure if the camera companies do serial number tracking like the computer companies..

 

[GoKuu]

To the experts + experienced buyers,

Hi guys n gals! I'm writing this thread to find out more and ofcos learn more regarding 2nd hand items selling on the net. Very tempted but doubt the level of honesty and reliability. No hard feelings but just to be more precaution.

Let's start...

Always, I see this statement "unfilled warranty card" comes with the item.

To have a clearer and easier simulation, this is the situation for study:

1. A full set of a SLR camera, say Dynax7 with the 2 kit lenses (24-105mm & 100-300mm) was bought initially.
2. The owner decided to sell and due to the different interest among all potential buyers, he/she split the set and sell them individually.
3. Receipt lost (no receipt will be given to the 2nd hand items buyer)
4. With receipt, but since he/she bought it in 1 piece (body+2 lenses), all the items were stated in 1 piece of receipt as well

Situation 1+2+3:
Q1: If anything happens to the 24-105mm lens, with no receipt but only a blank warranty card, can the 2nd hand buyer claim it with just simply fill in the card?
:think: Comment of my own- if the ans. is YES, it doesn't make any sense...as anybody can fill in the card (for once) at any point in time, say 3 yrs later.

Q2: Is there anyway that we, as the potential buyer, can find out the age of the items interested based on the serial number on the units? As without receipt, basically without any proof of the date of purchase.

Situation 1+2+4:
Q1: If the owner decided to attach the blank warranty card to the Dynax7 Body buyer, should the kit lenses' buyers request for a photocopied version? Is a photocopied version receipt valid for such "warranty"?

I hope I can get the real and legal answers for the above questions before I proceed to buy any items here, just to protect myself as well as to have a correct consumer mind set and ethique

Disclaimer: Above scenario is purely and solely for information + technical knowledge gaining. If it reflects to any "buy-sell" activities on the net, it is simply + strictly a coincidence. :cheers:

 

[Spyer2]

some camera companies do tracking their camera serial number after item had sold. (eg, CP). my friend just late for 1 week to post the card to Sony, and Sony actually void his camera warranty :nono:

 

[Larry]

Pls refrain from multiple postings of the same thread. One thread in the right sub-category is enough to get the response you need. Threads merged.

The Moderator
Marketplace

 

[kiwitan]

your friend can insist he has mailed the card, and if Sony din't received it must have been lostin the mail.

some camera companies do tracking their camera serial number after item had sold. (eg, CP). my friend just late for 1 week to post the card to Sony, and Sony actually void his camera warranty :nono:

 

[sulhan]

Hiee....

I don't really know what system each manufacturrer use for product tracking out i the field. However, the most common method of warranty for claims is receipt as proof of purchase.

It seem that the practice of unfilled warranty may be something of the past ...our good uncle and grand dad days....where photographic equiptment may just be brought into singapore by many channels - apart from sole agents. SO i guess different companies in the past may have these rules in relaxed in the past.

However, with the WWW nowadays.....many companies have a global logistics tracking - right to serial numbers.

At the same time -avenues for "un-filled" warranty tricks may not be possible (but i know some pople do get away with it)...nowadays too. As Products brought in by agents are normally tagged for tracking.

Warranty mechanism is an area where companies depend on too for some latent failure modes....out in the field. With large user database...they can sometimes....make decision if some of the problem are "expected" or some are the one off type....

Some people also may have contacts with shops......to get their warranty supported for life -....god knows. Some even get "bogus" receipts issued i think.....

All these warranty-unfilled gimmick may just be lure....and remember receipt/proof of purchase still play apart. Some companies do really track back the product through receipt to see if it actually was sold by a particular shop...but some.....just take it and dont bother to check.

Some even accept the warranty card....and swallow the "i lost the receipt reason".....

All these black+white and grey rules make the industry.....

I personally feel that buying a 2nd hand equiptment depends on luck too....here are some scenarios.....through my experience....

- Some people really need it.....as the item is something they have dreamt for....BUT not yet saved enough to but a new one....so the 2nd Hand offer met their requirements....so they buy them....with or without warranty....

- Some people really wanna have one.....die die must have....situation (not really mean that die die will use)......usually these people would have plans to sell the items away later anyway.....so....they would probably want to have the "unfilled warranty thingy"

- Some are collectors......who demand really nice physical.....no scratches ....
these are normally high end....stuff. Warranty.......filled or unfilled ....doesn't seem to bother them....
These people are not to be messed around with.....they know their stuff and what to look out for....in and out...

- Some just simply cant afford......but really wanna ask for super discounts...they will test water until the river runs dry.....

- Many "newbies" are tricked into buying cosmetically superb items that are internally lemonade...so just be weary of these...friends...Cosmetically GRETA is not equal to good stuff...


So ....just be aware....

regards,
me

 

[cast123]

Hiee....

I don't really know what system each manufacturrer use for product tracking out i the field. However, the most common method of warranty for claims is receipt as proof of purchase.

It seem that the practice of unfilled warranty may be something of the past ...our good uncle and grand dad days....where photographic equiptment may just be brought into singapore by many channels - apart from sole agents. SO i guess different companies in the past may have these rules in relaxed in the past.

However, with the WWW nowadays.....many companies have a global logistics tracking - right to serial numbers.

At the same time -avenues for "un-filled" warranty tricks may not be possible (but i know some pople do get away with it)...nowadays too. As Products brought in by agents are normally tagged for tracking.

Warranty mechanism is an area where companies depend on too for some latent failure modes....out in the field. With large user database...they can sometimes....make decision if some of the problem are "expected" or some are the one off type....

Some people also may have contacts with shops......to get their warranty supported for life -....god knows. Some even get "bogus" receipts issued i think.....

All these warranty-unfilled gimmick may just be lure....and remember receipt/proof of purchase still play apart. Some companies do really track back the product through receipt to see if it actually was sold by a particular shop...but some.....just take it and dont bother to check.

Some even accept the warranty card....and swallow the "i lost the receipt reason".....

All these black+white and grey rules make the industry.....

I personally feel that buying a 2nd hand equiptment depends on luck too....here are some scenarios.....through my experience....

- Some people really need it.....as the item is something they have dreamt for....BUT not yet saved enough to but a new one....so the 2nd Hand offer met their requirements....so they buy them....with or without warranty....

- Some people really wanna have one.....die die must have....situation (not really mean that die die will use)......usually these people would have plans to sell the items away later anyway.....so....they would probably want to have the "unfilled warranty thingy"

- Some are collectors......who demand really nice physical.....no scratches ....
these are normally high end....stuff. Warranty.......filled or unfilled ....doesn't seem to bother them....
These people are not to be messed around with.....they know their stuff and what to look out for....in and out...

- Some just simply cant afford......but really wanna ask for super discounts...they will test water until the river runs dry.....

- Many "newbies" are tricked into buying cosmetically superb items that are internally lemonade...so just be weary of these...friends...Cosmetically GRETA is not equal to good stuff...


So ....just be aware....

regards,
me

Wah! Learn a lot from u bro sulhan. Tks for sharing :thumbsup:

 

[justarius]

I've bought around 75% of my equipment online second hand here in the UK, and rarely does sellers have the original papers left, much less the receipt. Most of the time, you would be quite lucky to have the original box to go with your purchase.

With reference to your online buying part:
When buying from EBay, make sure to check the seller's feedback. Always clear up any doubts with the seller before hand, and make sure you have an arrangement with the seller in case the item is faulty. However, do note that it's a seller's market on EBay. I really can't believe the number of people who jack up their bids so high that in the end, the item they've just bought cost more than buying new or from a reputable second hand dealer who can provide a year's warrantry. Always be patient, and before bidding, tell yourself the maximum amount you are willing to pay, and bid only at the very last minute possible (just before the auction ends). Never never in the heat of the moment, end up paying more than the item is worth to you just because some other guy bid $0.51 more than you all the time. You will soon find yourself paying through your nose if you do this.

Clubsnap buy-sell can't really be classified as an online market place, cos Singapore is so small, most people would actually view the item before buying, which is different from Ebay or other online markets.

If I happen to deviate from what you are asking, it's because I'm quite free and I'm recently outbidded on a used PN-11 extension tube by some idiot who could have bought it new at the price he paid for it!

 

[clive]

that piece of paper...i never bother with it one =)

 

[KNIGHT ONG]

Actually if you insisted on buying 2nd hand items, do take in some calculated risk and forget about the warranty part if you can knew the items was old.

I have purchased a 2nd hand body before and it was functioning well but a few month later broke down, got to bring back to agent and luckily it still can be serviced coz under obsoleted list!

For new or recently announced items, if items still within warranty periods during which the seller sells. Got to thrash out your doubts before purchase, probably need to compromise here and there ... :sweat:

 

[baiyun]

for me, i usually buy after 1 yr at low price, so dun need worry abt warranty.....
cos if they sell within 1 yr period, most of the time, wun be low price, so to me, not worth it.., might as well get new with peace of mind...

but if price very attractive, i might ignore warranty issues, but of course, must double check , make sure before u give the money, everything is working...
the one reason why i dun buy from ebay......at all.......

 

[GoKuu]

Guys n Gals,

As expected, a very fruitful feedbacks from you all. Thanks a million. All the feedbacks enabled me to view from different aperture and definitely interesting Depth Of View on each and every points posted and voiced.

Basically I agree with all of you, can't agree more with Justarius. I always checked in details on the seller. Once the ans. given doesn't match with the investigated outcome, switch off immediately it is. Sometimes, honesty comes heavier than how worth/low price the item put on sell.

Well, no one wants to buy a thing (with every peny spent) without any so called comfortable margin. Hence, an original receipt is as good as a pain killer while you are suffering from the headache, and to a certain extend, it is better than a piece of "blank warranty card" (if it's still under warranty period). Let's put it in this way, a blank warranty card brings you hope while the syst. is working great. But it can be, equally, brings you nothing if it doesn't come with any proof of purchase, the receipt.

Give and take is always the culture and nature in buying 2nd hand units. Both hands up to agree on this.

Well, afterall, although I get more grey type of legal consultation rather than black and white type of legal consultation this time round, still I gain some silence advices and tips in getting a 2nd hand item.

Cheers!!!!

 

[hongsien]

Just curious how true this is:

I was in Hong Kong a few months back and checked on the prices for digital SLR's as Canon and Nikon's. The shop told me that for digital cameras bought in other countries than where you live, the warranty now given on these cameras can be validated for the country you live in.

For example: I live in the UK and buy this nice Nikon D-70 or Canon digi SLR in HK, they can give me a warranty that will be valid in the UK, and this comes from Nikon HK (or Shriro I think) or Canon HK. The shop told me that this system is only for digital cameras andnot for film cameras. How true is this? If so, is this also practised here in Singapore?

Hong Sien

 

[bernards]

Just curious how true this is:

I was in Hong Kong a few months back and checked on the prices for digital SLR's as Canon and Nikon's. The shop told me that for digital cameras bought in other countries than where you live, the warranty now given on these cameras can be validated for the country you live in.

For example: I live in the UK and buy this nice Nikon D-70 or Canon digi SLR in HK, they can give me a warranty that will be valid in the UK, and this comes from Nikon HK (or Shriro I think) or Canon HK. The shop told me that this system is only for digital cameras andnot for film cameras. How true is this? If so, is this also practised here in Singapore?

Hong Sien

I was told the same thing for Sony digicams. Bring the warranty back to the distributor and exchange the warranty card. There was something about 3 months though. But I couldn't catch it, my cantonese isn't very good, infact it sucks.

Funny thing is that Nikon DSLRs do not have international warranty. Flim SLR on the other hand have it. That was why I didn't buy the D70 in HK, it was definitely cheaper over there.

All these happened about 2 weeks ago.

 

[bernards]

Oh BTW. If you cross over to buy in Shenzhen, you can shave off another $100 ~ $150 for a DSLR. The dodgy part is the warranty. Many are self printed. But most will at least have a japanese warranty.

Why are they cheaper in Shenzhen? Apparenty it's part of a money laundering chain to whitewash the dirty money.

 

[GoKuu]

Guys n Gals,

So glad to see the "warranty" matter evolve into a wider range of feedbacks and concerns.

Eager to know the "legal feedbacks" or any not so official answers for the doubts that Hongsien + Bernards had voiced out...

I sincerely believe Sulhan might be able to halp us to clear the clouds of doubts raised :thumbsup: