Recently, I bought a replacement batteries from Unicell at Level 2 Sim Lim Sq for my Quantum battery pack.:thumbsd:
They quoted me the price and said they could assemble the batteries at no extra cost. A week later I brought the pack down to them and then they said they needed to send the pack back to their factory to get it assemble and it will take 3 days. Then the boss have the nerve to tell me to go their factory directly and they could do it on the spot. I told them they should have mentioned it when they quoted me. The cost savings I made is not even worth the trip back to Kaki Bukit. So reluctanly, I conceded and had them do it and collected the batteries a few days later.
When I found out that I couldn't charge on the pack, I checked it with my multimeter and found one of the cells not holding charge. So I returned to them and they said it will take them another week to check.
After a week, I collected it and found that the didn't do anything, so I went back and complaint. The boss said they couldn't do anything, and said I probably damaged the cell.
I have since lodge a complaint to case. The vendor has continued to be defiant and even refused to entertain their calls and correspondance.:nono:
Talk about bad service and attitude. If i wanted to get anything from Unicell, I suggest that we go directly to their factory which are friendlier and prompt.
Let's boycott their Sim Lim Store.
They quoted me the price and said they could assemble the batteries at no extra cost. A week later I brought the pack down to them and then they said they needed to send the pack back to their factory to get it assemble and it will take 3 days. Then the boss have the nerve to tell me to go their factory directly and they could do it on the spot. I told them they should have mentioned it when they quoted me. The cost savings I made is not even worth the trip back to Kaki Bukit. So reluctanly, I conceded and had them do it and collected the batteries a few days later.
When I found out that I couldn't charge on the pack, I checked it with my multimeter and found one of the cells not holding charge. So I returned to them and they said it will take them another week to check.
After a week, I collected it and found that the didn't do anything, so I went back and complaint. The boss said they couldn't do anything, and said I probably damaged the cell.
I have since lodge a complaint to case. The vendor has continued to be defiant and even refused to entertain their calls and correspondance.:nono:
Talk about bad service and attitude. If i wanted to get anything from Unicell, I suggest that we go directly to their factory which are friendlier and prompt.
Let's boycott their Sim Lim Store.
