Scam?

[Fezqu]

Hi, bought a Olympus 12mm f2 lens from a seller.

Through the SMS exchange, the exchange was clear that he bought it last dec and warranty not yet register. Went and met up with him to view and test the lens.

Everything was okay and the lens seems to be working well.

So, now I realised that it didn't have the receipt, only the warranty slip. I read through the warranty policy, it says the warranty is valid if I can provide both the receipt and warranty slip. So now this lens become a no warranty set?

Text him and called him once and he didn't reply to my reach. I will wait till tomorrow for him to reply and will try giving him a call again.

If it turn out to be a scam, do i have a case against him? Thanks in advance!

 

[CS TAN]

I don't think you can call this a scam since you have said the lens itself is working fine. The best you can say is the seller did not disclose the fact that he lost the receipt in the B&S post.

You are correct to say that the warranty card without the receipt is as good as no warranty. Not sure about the Oly lens whether it has a manufacturer date on the lens or not. If it has, then perhaps the manufacturer can still honor the warranty using the manufacturing date as the start date.

 

[AnsQ]

don't be so quick to cry "scams"...
the seller could have forgotten the receipt, or lost it...
and not answering your call/sms can be due to many reasons...since you contacted him thru BnS, why not drop him a PM and ask him for the receipt?

 

[AnsQ]

and about the no-recipt part, if the seller has honestly lost it, you might be able to go to the shop where he purchased it from and ask them for their copy....
i think there was a similar thread about this in Consumer Corners something back....

 

[rhino123]

I believe you could register your product online for Olympus product.

Warranties | Olympus Imaging Singapore

 

[Fezqu]

He got back to me only when I said I would take actions. He said he did not state the receipt is in the deal.

Which is stupid.. I don't know about Olympus. The warranty slip states if no receipt is presented during warranty claim, the warranty is invalid.

And also, I bought the lens based on the terms that the lens was purchased last dec, which means the lens is still in warranty. But now without the receipt, I'm unable to conclude the lens was purchased on last dec, unless he is able to produce the receipt to proof it.

So based on oly policy, it's no warranty due to lack of reciept. He claim it's still in warranty. So, one point to scam?

If he can't proof the date of purchase is dec 2011... Second point of scam? Based on these two, the contract between me and him is already void.

Anyway, after which he confess that he lost the reciept.

Some of you may say why I didn't check properly before closing the deal? The situation is that I told him to meet in the shopping with the intent to find a sit and check the stuff. He said he is rushing so best to meet in car park since both driving and we can go off straight once everything is done, I agree.

So I met him and tried testing the lens, he just throw everything to me. My right hand holding the camera and the other holding the box. The Lens is working well so I proceed to check the warranty. Than he came and help me saying the warranty everything is inside, pointing to the folded warranty slip. So it seems like everything is good. Paid him and close the deal.

I didn't even bother to pm him. A search on his mobile no. Already shows he just registered this year with two post only. And On that post he was selling a 12mm as well but that comes with the hood and uv filter that was purchased on August 2011. before we met I asked him about it and he said that set belong to his friend and is alr sold.

Right now, he don't have the reciept, the lens that I'm holding can be that set purchased in aug if it's true.

 

[edutilos-]

Just to highlight it is not just Olympus that has this policy. Almost all electronics have this policy.

Not sure why TS is not aware. If you check Nikon la, Canon la, Pentax la, almost certain you will have the same line. So the issue is that you must have 2 things for warranty - the warranty card to show that there is warranty applicable on the product, and the receipt date for proof of purchase.

Anyways, you can always check with him where he purchased it from and state that you will check with the shop to get a new receipt...

Whatever it is, at the end if it doesn't fall through, unfortunately there isn't much you can do that is worth your time and/or money. Just take it as a lesson, and be better equipped the next time you do a second hand deal.

 

[Fezqu]

This person obviously is out to trick others in believing his stuff is within warranty. If he can find or get a copy of the reciept for me, everything will be fine.

Before we ended our conversatio. He said be would try to go back to the shop and get a copy of the reciept for me. The thing is, it's hard to trust him anymore.

 

[Fezqu]

Just to highlight it is not just Olympus that has this policy. Almost all electronics have this policy.

I understand that. Nikon, canon or whatever have the same practice.

 

[edutilos-]

This person obviously is out to trick others in believing his stuff is within warranty. If he can find or get a copy of the reciept for me, everything will be fine.

Before we ended our conversatio. He said be would try to go back to the shop and get a copy of the reciept for me. The thing is, it's hard to trust him anymore.

Let's not jump to conclusions so quickly. If he eventually gets a copy of the receipt then you would have to eat your own words, won't you?

Keep a calm and cool mind and cross each bridge when you reach it. Getting all riled up before the conclusion is clear does no one (least of all you) any good. Cheers!

 

[edutilos-]

I understand that. Nikon, canon or whatever have the same practice.

Sorry, I edited my post. Thing is, you should have checked if you know this and if you are particular on this point. I am, and I always ask for the original receipt when buying second hand and it is stated that the warranty still applies.

 

[Fezqu]

I believe you could register your product online for Olympus product.

Warranties | Olympus Imaging Singapore

I believe I can, I haven't try it yet. What if there is a field that require me to fill in the date of purchase? Even I anyhow bomb one date during dec 2011, if I were to go and claim, Olympus have the right to refuse my warranty claim.

 

[Fezqu]

Let's not jump to conclusions so quickly. If he eventually gets a copy of the receipt then you would have to eat your own words, won't you?

Keep a calm and cool mind and cross each bridge when you reach it. Getting all riled up before the conclusion is clear does no one (least of all you) any good. Cheers!

Thing is, money is not that much of a matter now. Problem is, when you sell stuff like this and said is within warranty, Everyone knows the reciept have to be present. Not trying to argue back and than said you lost it?

Con man, when they are out to cheat, how many would know his tricks and pattern?

 

[Fezqu]

Why not just apply a rule that a account have to be at least 6 months old and hit maybe a certain amount of post count like 100-300 before they are allow to post and view the BnS section? Since these people can always just change account and numbers.

 

[Harkamals]

If its working good then be happy for now

 

[Fezqu]

If its working good then be happy for now

Happy with the lens but not the person selling it to me. In fact i love the lens!

 

[Fezqu]

Anyway, seller contacted me agn. We will settle and clear this up. Thanks for all the reply.