For those who are facing login problems....

[Jason Ho]

For those who are facing the similar problems, please post your input here. To help us better in tracing the root of the problem, please provide us with the following info :

1) browser name
2) browser version
3) OS
4) ISP name
5) connection type
6) Time of error

Thanks!

PS : For those who are facing unable to login problem, please email webmaster@clubsnap.org

 

[nEkO_o]

Curiously, if those who are facing login problem cannot pm, you did not provide another avenue for those affected people to reach you

 

[Jason Ho]

Originally posted by nEk
Curiously, if those who are facing login problem cannot pm, you did not provide another avenue for those affected people to reach you

There is always this email option.

 

[iceman]

i use IE 5 on Win 98.
ISP is Starhub or Starnet.
Dial in modem.

I cannot remember the time.

Problems that I have encountered are
a. although I key in my nick and password, the see the welcome screen. then straight away i would see the login screen saying that i nm either not a registered user or have yet to log in. the cycle repeats.

b. i try to post, access the portraits and poses page or access user cp, although i am already log in. the login screen would appear and a above would occur.

this happens daily and at times it is quite frustrating.

 

[Jason Ho]

Originally posted by iceman
i use IE 5 on Win 98.
ISP is Starhub or Starnet.
Dial in modem.

I cannot remember the time.

Problems that I have encountered are
a. although I key in my nick and password, the see the welcome screen. then straight away i would see the login screen saying that i nm either not a registered user or have yet to log in. the cycle repeats.

b. i try to post, access the portraits and poses page or access user cp, although i am already log in. the login screen would appear and a above would occur.

this happens daily and at times it is quite frustrating.

thanks the time is important. Bcos we need to track this and check with the database/web server log. can you post a reply here the next time you encounter this problem? Thanks!

 

[denizenx]

hihi is this for the gallery as well?
still cannot upload zip file...

 

[Jason Ho]

Originally posted by denizenx
hihi is this for the gallery as well?
still cannot upload zip file...

This thread is meant for people who face login issue. For gallery issues, please PM Simon directly.

 

[Giantnookie]

Hi, been facing this problem ever since i've join CS.

Using IE 6
Windows 2000
On Cable

Whenever i login and try to post a message, i will get a 404 page not found error.
Restart browser, try to post or reply to a message, get prompted to login, faced 404 error again and again and again.

The problem is usually solved if i log in via the log in box in the main page, www.clubsnap.com.

However, if i stopped posting or replying to any threads after about 3 - 4 mins, i will get the above error again.

I faced the same problem at my office as well.

Using IE6
Windows XP
ADSL

On my gf's laptop, there's no such problem.
She's using Windows ME, IE6, and on dial up.

Does this problem happens to broadband users only?

 

[willyfoo]

1) browser name
Opera

2) browser version
7.10

3) OS
WinXP pro

4) ISP name
GWNNet/StarHub Cable

5) connection type
SDSL/Cable

6) Time of error
Several Times ... first login will show first line of HTML codes (incomplete transfer) occasionally. Will have to do a reload to force retransmission

 

[Darren]

We have reset some of the server settings, please let us know if there are any improvements.

In the meantime, try the following:-

1. Login via www.clubsnap.org or forum.clubsnap.org

2. Under User Control Panel, make sure that both the following are ON:-
Automatically login when you return to the site? (uses cookies)
Browse board with cookies?

3. If you have any pop-up/banner-blocking software or privacy software, make sure that they allow cookies for clubsnap.org domain through.

If after all that, you are still having problems, either post here (if you can) or email webmaster@clubsnap.org with the following information.

Cut'n'paste and delete whichever NOT applicable
=====================================
Date/Time of login/re-login issue
Browser Name - IE / Netscape / Opera / Mozilla / Others (pls specify)
Browser Version
Operating System - Win 98/ME / Win2K / WinXP / Linux / MacOS / Others (pls specify)
ISP Name - Starhub / Pacific Internet / Singnet / Others (pls specify)
Type of connection - ADSL / Cable / Work / Others (pls specify)

 

[iceman]

Originally posted by Darren

2. Under User Control Panel, make sure that both the following are ON:-
Automatically login when you return to the site? (uses cookies)
Browse board with cookies?

problem is i cannot access user cp until i have logged in, and even after i have logged in and tried to access uswer cp, the form for assking me to log in would appear and the cycle of loggin in repeats. as of now, i think cannot access user cp to change the settings.

i also noticed that when i logged in in the forum page, after the welcome page, in the forum page, the login in and password
fields are still present.

not sure if you still need data since i have yet to change the settings, but here it is :

Date/Time of login/re-login issue : 23 Apr, 2315 hrs onwards and 24 Apr 1010 hrs
Browser Name - IE
Browser Version - 5
Operating System - Win 98
ISP Name - Starhub and Starnet
Type of connection - Cable

i also noticed something funny about the time. the display is supposed to be sg time, but sometimes it is sg and sometimes gmt.

cheers

 

[zekai]

sent an e-mail regeading this coz i attached print screen picture