Fellow Leica Users


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nordleadx

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Hi fellow leica users, do u all feels that local repair shops tends to mark up their repair services on Leica equipments ??? Often feels that I am a "Robert" when I visit them.

I love my leica mainly for its silent click. Even in train , hardly anyone noticed me.
For concerts, it is just perfect compared to DSLR.

Any feedbacks on local repair shops???

How about local Leica agent. Their service, costs and skills???

I have been disappointed too many times by local repairman..
 

I always trust DE Camera Consultant : Philip Tay
 

i sent my iiif to cam.x for curtain replace and service.

cam.x - 185$.
de Camera - 350$.

why so much different?

service wise, not sure.

de camera boss seemed to be very experience and friendly, and I didnt know cam.x sending my iiif to who for service.
if my leica cost was like a big bomb, i might just let de camera to do it for me. but that iiif was cheap.. cam.x good enough ;p
 

My case: Canon LTM len- $250 for CLA .
lens end up being clean. Very clean but lens got bad front focusing.

When I ask for a quota from Don Goldberg from USA
100us for Leica lens, so canon len later quoted which was cheaper than that. - His service include Clean,adjust and lens in working order. I was him again about what he means working order. He stated that means, len will be checked and made sure it will not have focusing issues and ready to be use.

Case two is the worse.

Repair man told me to let him have a look at my M6 which has light leak. I asked him much much will it cost me and he assured me dun worry about the cost and will let me try out. Next day when I collect my camera, he told me the cost is $45 and if light still leak I need to change my shutter which he quoted $600. I callled him later feeling kana "Robert" asking him, how can He charge me money when he's not even sure where's the leak. He told me thats the cheapest charge for a leica and $45 is nothing to him. He than told me if no more light leak I need to pay him $280 , if there's leak. He pay me back $45.
30min later he called me telling me I am his valued customers and he is kidding about the $280.
 

Why want to pay here and pay there and still camera in same condition.I don't think Singapore has qualified technician to do leica servicing. Why don't you send it to Leica Germany and you get the best services and your leica will last you many more years.
 

Am I right to say. there's no certified Leica train technician in Singapore???
 

My case: Canon LTM len- $250 for CLA .
lens end up being clean. Very clean but lens got bad front focusing.

When I ask for a quota from Don Goldberg from USA
100us for Leica lens, so canon len later quoted which was cheaper than that. - His service include Clean,adjust and lens in working order. I was him again about what he means working order. He stated that means, len will be checked and made sure it will not have focusing issues and ready to be use.

Case two is the worse.

Repair man told me to let him have a look at my M6 which has light leak. I asked him much much will it cost me and he assured me dun worry about the cost and will let me try out. Next day when I collect my camera, he told me the cost is $45 and if light still leak I need to change my shutter which he quoted $600. I callled him later feeling kana "Robert" asking him, how can He charge me money when he's not even sure where's the leak. He told me thats the cheapest charge for a leica and $45 is nothing to him. He than told me if no more light leak I need to pay him $280 , if there's leak. He pay me back $45.
30min later he called me telling me I am his valued customers and he is kidding about the $280.

2nd case is in sg? who is it? tell us, next time we avoid.
 

2nd case is in sg? who is it? tell us, next time we avoid.

Yes. Do let us know which shop has the audacity to make such comments to their customers.

Cheers,
 

David from P&G.

Seriously, I am wondering. How many of them after servicing the camera or lens did shoot and look at the results to make sure its 100% good ???

When I was in Germany for a factory visit , I saw how the Germans QC and test their equipments before they assemble and sending it out. I was really impress and realize why Leica are so famous and good. German don't just made and build things. They make sure the item is build and made to perfection.

German mic are know to be one of the best, same goes to their speakers and amps. Even the Neumann mic Hitler used in WWII, still sounded good.
 

Truth is: there is no trained Leica technician in SG. So how, when your Leica KO? For me, small things I would send it to cam.x or Prime (and the rest u can v much forget about them); more serious case (or expensive stuff) I would send it to DAG or Golden Touch /USA. Great job but not cheap, still cheaper than sending it to Leica Germany thru' dat #@*$! agent here;(

cocoa
 

Hi Nordleadx,

Thanks for sharing. I can understand how you feel and I fully sympathize with you what you are going through.

I am a camera dealer and I do not speak only for repair technician. I love cameras and I am photography enthusiast as well. Hence, I will "try" to explain things on both angles. Hope after reading this, it will help all of us understand better the risks and fun playing with these classical beauties.

Starting from the first lens incident that you came across. I understand that the lens that you bought from eBay was a 50/f1.2 Canon LTM mount. You subsequently sent it to a camera repair technician located somewhere in the east part of Singapore for a CLA. The lens came back clean & lubricated, but you suspected that there is a back focus problem. You even bought a new adapter from me thinking that it could be the adapter issue. But the problem persisted.

From my limited knowledge as a camera dealer, lens that fast, usually at f1.2 do exhibit back/front focusing characteristics. Reason being that it is almost impossible to make a lens to be 100% coupled with the RF body in a mass production environment. Considering the fact that the lens was made even before the repair technician was born (more than 50 years ago), manufacturing standards and tolerance level were different, QC were different. And having live through so many hands and generations, being opened up & dissect so many times, it's not difficult to understand that a f1.2 lens do not perform like a new summilux any more. Even with the 50mm/f0.95, for it to work on a M mount body requires some machining and not many people are trained to do it. I have seen 0.95 machined to mount on a M6 and after I tried on my M6 body with film, when I developed, what I got was only blur image, even I was very sure my focusing was spot on.

My point is, rangefinder cameras images through the viewfinder are NOT What You See What You Get (WYSWYG) images. It works by the logic of coincidential image. That is why, I have always told my customers NOT to drop their cameras, because the RF level is VERY VERY sensitive. By factory standard, we can only calibrate to infinity focusing and vertical alignment. Even the camera is calibrated, the lens needs to be calibrated as well to be fully coupled as a whole.

The lens calibration is more tricky. In all cases, we calibrate lenses to infinity using collimator or manually. But this can only calibrate to infinity and make sure that at infinity focus, our lens is tack sharp. What is not done is making sure the scale on the lens barrel match corresponding to the actual distance. This is often assumed 100% accurate on the manufacturing side and the lens design is good. Can you assume this to be true for a 50 year old lens?

As focusing on RF is by mechanical level, even if the focusing patch matches and it is spot on, we cannot assume that the image is in focus. If shooting at f2.8 or f4, the depth of field would often cover the inaccuracy. But when shot wide open f1.4, f1.2 or f1, one will definitely find some back focus or front focus issues. Unless you are talking about lenses machined to very high precision. The CV 35mm/f1.2 is one such example. Most of the copies I have come across usually do not have this problem.

Having said that, the first technician you can across, have done the work of a CLA. Cleaned, Lubricated and Adjusted to infinity focus. Don Goldberg from USA quoted the amount and claimed that "len will be checked and made sure it will not have focusing issues and ready to be use" it probably meant that at infinity focus it is calibrated. To check the back focus problem, one needs to mount the lens on a digital body, take a few test shots at various distance with the help of a scale to determine how much it is back focus. After which adjust the lens again. But do note that if the lens is calibrated to correct the back focus issues, what will happen to infinity focus? Logic will explain that infinity focus will also be affected as it is shifted! Hence you cannot have both worlds at the same time.

I suspect that when the lens was being built, the Canon f0.95 & f1.2, they were meant to be 100% coupled with the Canon 7 series bodies. Fortunately or Unfortunately they are in LTM mount and today people adapt them to use on the M8, which we see result immediately. I don't think people 50 years ago would care so much on back focus front focus issues as they should me more accommodating on manufacturing tolerance. Even for Konica Hexar lenses, on Leica M bodies, some of them do exhibit pretty serious back focus/front focus issues too.

To the other readers who plan to buy lenses from eBay or from the second hand shops, do have the right expectation that lenses of such vintage do not perform as well as the lenses today. If they do, then you have strike lottery. If you expect precision lenses, then get a new summilux or noctilux or my Nokton :) then you can be sure that if the lens do not perform to your expectation, it's still under manufacturer warranty.

I saw your f1.2, it's really a gem. If I were you, I will not send it to another operation to dissect it again. Since it's so clean and well oiled, use it and appreciate it. I think we tested on the R-D1 the other day at the coffee shop, yes, it did show some back focus issues. To me, it's acceptable and I have seen summilux that were worse than yours... and you can imagine a used summilux is at least 4 times more expensive than what you have paid for this lens. :)

Hope we have learn from this incident and calibrate our expectation correctly :)
 

I truly understand about the focusing and QC at that era after doing some online search.
So I brought the lens back and inform him about the problem. So we did a infinity test and the lens has slight infinity problem. He suspect the problem is from the adapter . Cool, so I brought another adaptor and test on the lens. Same , front focusing problems but this time I measure both adaptor. Both thickness all the same.
I went back and told him about the lens and explaining to him about the old canon QC and how I test the lens. He keep telling me theres nothing wrong with the lens and explained that the camera has never been opened before and should be in perfectly good condition.

This was before I send this lens for someone to readjusted. The results u saw that day was so much better than before. Before it is impossible to use at f1.2

So after like 3 to 4 trip down trying to explaining about the problem, I decide to let other people try.I talked to Steven from Camera hospital about it and he help me look into it and re-adjust . Steven charge me for free by the way for this.

I posted about this lens problem in clubsnap sometime ago and he called me explaining to me about the lens and about me posting in the forum.
Wanted me to bring the lens down with some pics. Knowing me going to send the lens oversea, asked me to leave the lens with him so that one weekend he and me can check the focus and how I test for focusing. I later took the lens back because u offered to test my lens.

Chiif, I have great respect for this gentleman and his skills. I am happy with the state my lens is now. Before that using it at f1.2 would be total blur and how can I accept a lens in this state after CLA. I would not have made so many trips down hoping he can fix my lens.
Instead of him telling me to leave the lens behind and he will test it, he keep questioning the method of my test and the adapter.
To be honest, out of all the shops I went to. He's one of the few that can be trusted.

I am feeling the same now as cocoa & jamesong .

For expansive/rare body or lens that need highly train people, I will rather send oversea and be assured. To be honest, with the low US dollar, their service is not really expansive.
 

eh.... i'll be sending my beat up canon 5cm f/1.2 for cla soon.... nordleadx, can u pls pm me that "robert" shop so that i can avoid?
thank u.....
 

eh.... i'll be sending my beat up canon 5cm f/1.2 for cla soon.... nordleadx, can u pls pm me that "robert" shop so that i can avoid?
thank u.....

Think he already mentioned that it's Daviod from P&G. The one in the basement of Aldephi.

Cheers,
 

i sent my iiif to cam.x for curtain replace and service.

cam.x - 185$.
de Camera - 350$.

why so much different?

service wise, not sure.

de camera boss seemed to be very experience and friendly, and I didnt know cam.x sending my iiif to who for service.
if my leica cost was like a big bomb, i might just let de camera to do it for me. but that iiif was cheap.. cam.x good enough ;p

wow S$350 is really quite a premium... the best people in the business(DAG, Youxin Ye) charge around US$200-300, i wonder if this de camera technician you mention is one of the "best"? might as well ship it off to one of the real pros to do it with a peace of mind that you're really getting the quality you're paying for.
 

Chiif,

A very extensive reply and some interesting points. But don't make owning and using rangefinder camera sound like it can be such a hassle. I was reading of RFF that one of the members even used his camera to hit the head of a would be thief and the alignment was fine after that. And I don't think he would be that gentle during that spur of the moment.

Anyway, I think you may have missed Ben's point if you read the first post again. This thread is not about a buyer's inability to understand the effects of a razor thin depth of field from a fast lens, especially when there is a front/back focusing issue. Or unrealistic expectations of a old mechnical precision instrument.

It's about shops and their services (or the lack of). And sometimes, their arrogant attitude as they know you don't have much options locally. Take this example...

Case two is the worse.

Repair man told me to let him have a look at my M6 which has light leak. I asked him much much will it cost me and he assured me dun worry about the cost and will let me try out. Next day when I collect my camera, he told me the cost is $45 and if light still leak I need to change my shutter which he quoted $600. I callled him later feeling kana "Robert" asking him, how can He charge me money when he's not even sure where's the leak. He told me thats the cheapest charge for a leica and $45 is nothing to him. He than told me if no more light leak I need to pay him $280 , if there's leak. He pay me back $45.
30min later he called me telling me I am his valued customers and he is kidding about the $280.

I do think that the shop in question should have at least the courtesy to call and inform of the S$45 charge before proceeding. Not too difficult thing to do. But he didn't. And the subsequent replies further reinforces that point. To be honest, that's pretty bad customer service in my opinion. Obviously most of the shops are also lurking here and I can see their PC in the shops. Before these 'professionals' start justifying themselves and calling customers names, they should ask themselves if they would like to be treated the same way. If their car was in a car workshop and they get these type of replies and service, will it be acceptable?

I do wish that there are more respectable professional services available here in Singapore. I do hear of folks sending their stuff to US, Germany and Hong Kong for servicing. These are definitely not cheaper, but it shows a lack of confidence in what the local scence has to offer. Good service is not cheap, I'm sure everyone knows that and some are willing to pay for it. But at this point, even if you are willing to pay, it's not readily available here.

Cheers,
 

I usually send my camera or lens for repair/service to a shop in city area, in past few years, I have service more than 30++ lens and cameras, most are RF, and 100% satisfied.:D
I even saw someone send him a original Leica MP black paint (worst more tha $70,000) for servicing too. I think what you need is trust.:sweat:
 

You guys might want to follow this discussion thread currently still going on at rangefinder forum. Here's the link:

http://www.rangefinderforum.com/forums/showthread.php?t=59789


wow S$350 is really quite a premium... the best people in the business(DAG, Youxin Ye) charge around US$200-300, i wonder if this de camera technician you mention is one of the "best"? might as well ship it off to one of the real pros to do it with a peace of mind that you're really getting the quality you're paying for.
 

Thanks nordleadx for the clarification.

Benny, good point! I believe this discussion is good and constructive and it helps people in the industry to work on our service component, which not only needs improvement in this industry but across all board. :)

If discussed in a matured and calm manner, I think all of us will get good experience out of the whole matter.
 

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