Canon Singapore 's Service

[Terence]

I have nothing but praise for most of the Canon service staff, barring an unfortunate incident with one particularly tactless service manager. They are diligent and careful in their dealings, always punctual with following up on my queries, whether through email or on the phone.

Judging by your brashness, I think you're kinda quick to anger. Perhaps you need to calm down and resolve this in a more mature manner.

 

[sumball]

Just back from the Centre.

So far so good.

 

[rickygck]

I just did my camera cleaning at Harbour FFront Canon service centre few weeks back. Very happy with the result, i was told to pick up my camera in an hour time. Everything was specifically check before it was sent in for service. During the check i still spotted some dust in it. The guy who did my cleaning came out personally to check for me, bring it back in, within within few mintues was touch up again. Leaving a happy person again.

Another incident happened in Funan Service Centre. I left my lens cap back at the reception. The lady realised it, and was kind enough to call me. Another happy day.

Bend Geez, no need to be so angry ba. Cool down!!:bsmilie:

 

[hondasleeper]

Dude!!! You screwed up and you are looking for someone to blame other than yourself.

I have never had a bad experience there, in fact, my experiences have all been very good. Everything that some of the other people have mentioned, like removing of the CF card, battery, anything that is not causing problems is removed and returned to the customer, is SOP(standard operating procedure) for cameras being sent in.

I have even met with one of the senior techs to explain particular issues I had, they all were addressed resonably though not totally solved(it'll take too much time to get into it). I have even asked for a ridiculous turn around on the shutter replacement on my camera, it was done as requested or rather insisted, though they told me normal turn around would be like 5 working days, I got it the next day. Had a shoot no back-up so they did it without any attitude or rudeness.

Maybe your case is just an isolated incident and for those who got attitude from the staff maybe you were just being an obnoxious jerk and they treated you as such. If you are nice to them and they turn around and are rude to them then that is another thing. But if you were a jerk from the get go, I would say you deserved what you got.

 

[hondasleeper]

Dude!!! You screwed up and you are looking for someone to blame other than yourself.

I have never had a bad experience there, in fact, my experiences have all been very good. Everything that some of the other people have mentioned, like removing of the CF card, battery, anything that is not causing problems is removed and returned to the customer, is SOP(standard operating procedure) for cameras being sent in.

I have even met with one of the senior techs to explain particular issues I had, they all were addressed resonably though not totally solved(it'll take too much time to get into it). I have even asked for a ridiculous turn around on the shutter replacement on my camera, it was done as requested or rather insisted, though they told me normal turn around would be like 5 working days, I got it the next day. Had a shoot no back-up so they did it without any attitude or rudeness.

Maybe your case is just an isolated incident and for those who got attitude from the staff maybe you were just being an obnoxious jerk and they treated you as such. If you are nice to them and they turn around and are rude to YOU then that is another thing. But if you were a jerk from the get go, I would say you deserved what you got.

Sorry for the repost. I noticed a typo and had to correct it.

 

[kenrai]

If I am the person serving 100 over ppl per day, hw am I to rem what each customer done or left behind? And if u r tat person calling to say u lost the memory card and it is nt stated in the invoice, the company of coz will have doubts over your claim....it is nt as though they r a charity organisation where they give out memory cards whenever somebody called and complained....they can try to checked their service dept but if they cant find it, what u expect them to do?

ya the service personnel may be at fault by nt checking properly, but so do the customer when he / she never check den sign the invoice lor...

and if u feel that transportation fee is high, den dun bring and service lor, jus stay at hm whole day so tat u won't spend a cent....

You don’t have to remember what a 100+ people have left behind in a day if there are proper control procedures. For example, when I sent in my cam for serving, the service personal open up the battery and memory compartment and showed me that there is no item in there. This is a manifestation of a diligent and good customer service officer – although I noticed that this isn’t consistently practiced amongst the all service staffs. If company is serious about customer service then they should embraced feedback and complaints to refine their services. Your statement appears to suggest that Canon should adopt the “ai lai mai sauk” (if you like come else go away) kind of attitude which I firmly believe that the company (which aims to be the top 100 companies globally) will not do so. Your point on ignoring transportation cost makes and time makes me ponder on your mentality in terms efficiency. In any case, although I do not agree on every thing that the thread starter says, I believe if the staff has done what I’ve mentioned (showing the compartments etc.), all these would have been avoided.

 

[canongrapherL]

Canon service may not that great at times and the competency of the technician are sometimes questionable based on feedbacks and my own experience. I guess its the same anywhere. Just like you and me, we do not always perform the best possible work all the times so results can varies.


Advice:

1. Label your body or lens cap (with a sticker with name of serial no.) in case they got swapped to another which may be cosmetically worse than your own.

2. Send your lens and body togther with your camera or lens bags to ensure safe storage during the period your equipment are in their possession. Do ensure that your bag is accounted for in the form.

3. Request that they take good care of your equipments (whether your requests are heeded or not is another question)

 

[limchyehuat]

canon staff can be careless also, just send in my cam this morning for the second repair for the same problem(only 2 days).the staff ask me to leave the battery with them but never state in the pc or the form, its when i almost left the place than i reliased she never state the battery.
rushed back and have her correct the mistake.what if i never check also, one battery gone liao!