Broken battery tab on A580

[kei1309]

You're calling kei1309 a Sony Fanboy ? ...you must be joking ! :think:

Everyone here knows she's a HARDCORE Fuji Fangirl !!! :bsmilie:

hahaha thanks Uncle Ghostfit for clarifying :bsmilie:

 

[donut88]

your last sentence is quite unnecessary bro.
you're rather judgmental and kinda quick to assume aren't you? i opened this thread to seek advice and so far you've offered nothing of value but instead go around spewing your self righteous rhetoric.

I love how you side with a corporation. Do you work for them by any chance? That would justify your stout stance, which is most curious to me. Every electronics company in the world have or should have technicians on the phone line waiting to assist, isn't that what product support is about? Unless of course i'm very much mistaken, and all technicians in the world should only repair products in the workshops and that is their definitive and solitary role and terms of employment. However I don't think that's the case. There's a little department called tech support, look it up on google should you have the time.

Sony this and sony that... What exactly does this faceless mega-corporation to you? Is it brand loyalty that motivates your words?
All I want is to get my camera fixed.

Apologies on going off course and droning on, but yes i'm pretty touchy, and i don't dig your last sentence very much. I've done nothing to offend you, and that alone warrants that ive no common sense?

U got to go thru proper channels. Imagine everyone goes direct to the tech, then what are they? Tech cum customer service??

U want Yr cam to be fixed, they also want to help you thru proper channels.

Sure the tech can tell u whether can fix or not, but they cant tell you the price charges. That's the job of wisma centre. So how? U wan to run to Tuas and run back to wisma for quotation and paperwork? U v free hor?

And instead of sitting here and wasting your time over this forum, u Shld go to wisma and get it over with. Procrastination......

Don't save that 10 bucks. Yr A580 costs over $1000.....

 

[bryank]

sony product always exclusive and uses mostly "sony" available parts.(well selfish you could say it) you are paying a premium for the product. so i still suggest you go back sony singapore to get the best repair that you will have no fear going forward.

 

[joshua182]

thanks for your replies : ). i will send it in for servicing once i get a spare sony body. still not impressed by their tech support, an on-site diagnosis should be at least offered if they're charging for reparation rejections : /

 

[kei1309]

thanks for your replies : ). i will send it in for servicing once i get a spare sony body. still not impressed by their tech support, an on-site diagnosis should be at least offered if they're charging for reparation rejections : /

i personally know a few of the Sony Care guys at Wisma Atria. they ARE NOT engineers or repair staff. sure, they know the general guidelines on the pricing of repairs, but they certainly aren't the ones who can definitely ascertain what repairs are needed and the exact cost.

before you brand someone as "not impressive", think with regards to your expectations of Customer Service Officers who are NOT specialist in that particular field.

as to WHY they need to send it to their Tuas warehouse for diagnosis, let's put it this way:

if you put one technician/engineer at Wisma Atria, there's no need to send it to Tuas for servicing because the guy at Wisma Atria can do it.

if the guy at Wisma Atria can do it, there's no point in having an office at Tuas because it's more convenient to house the repair guys at Wisma Atria.

so, for the sake of the customers, Sony should house their engineers and repair guys at Wisma Atria so that all customer issues can be settled quickly.

but do you think it's a wise idea to house their entire warehouse of spare parts and their entire servicing crew at a place that's COST INTENSIVE? i have no idea how big that department is, but it definitely isn't small, and housing them would require lots of space. no businessman nor corporation would do something that loses so much money.

and if you say "keep the guys at Wisma Atria and the spare parts at Tuas", then it defeats the purpose of having it done quick and efficiently on the spot, because they still need to spend time to travel to Tuas to fetch parts.

understand now?

just sick and tired of people expecting customer service staff to be at their beck and call and be supermen and superwomen for them.
i come from this line and it sure isn't fun when we have customers demanding the heavens but treating us to hell.

 

[alantkh]

I have experience with various service centers through the years.

Fujifilm has tech people on site where you collect/hand over the camera.
Nikon also have tech people on site. I have talked to the tech guy quite a few times for nikon.

Dunno about canon but looking at the size of their service center at harbourfront, 99% I think the tech is on site.

I think sony is the odd one out.

 

[bryank]

thanks for your replies : ). i will send it in for servicing once i get a spare sony body. still not impressed by their tech support, an on-site diagnosis should be at least offered if they're charging for reparation rejections : /

well one cannot satisfy all.
a company/corporation had sop procedures/hierachy to follow. but still, ITS A SONY.

 

[kei1309]

I have experience with various service centers through the years.

Fujifilm has tech people on site where you collect/hand over the camera.
Nikon also have tech people on site. I have talked to the tech guy quite a few times for nikon.

Dunno about canon but looking at the size of their service center at harbourfront, 99% I think the tech is on site.

I think sony is the odd one out.

i also own Fuji cameras, Canon Cameras etc...

Fuji's office and repair center is at the same place for cost savings.

now you have to understand, that Sony does not only manufacture cameras. they have computers, home theater systems etc. if everyone were to demand the technician/engineers to be at Wisma Atria, it wouldn't be cost-effective.

also bro... i do realize that you only appear here when someone complains about Sony. coincidence?

 

[joshua182]

i beg to differ. i can see why you're so headstrong now because you might have friends working there, or might have some experience on the ground as well.

Well too bad because you're still wrong and your perspective is severely limited. In my personal experience as an occasional purchasing agent for a company i work for, I have bought and overseen setup and servicing for hundreds of computers, phones, printers, projectors, cameras and the such. My point is all these are electronics. Every single item that I have bought so far, I am able to get technical assistance or diagnosis ON THE SPOT or through the phone and this excludes items purchased from overseas such as Taiwan, China and America.

I'm not sure why you think a large company like sony is actually JUSTIFIED NOT to provide competent customer service and technical support. Yes, i do think they jolly well put technicians out in their customer service centers to save us the damn time and effort. Why?

Here's a list of local brands and distributors that DO SO, because they aren't that cheap as to cut corners whenever possible.
Acutally, im kinda lazy to list it out because i do have better things to do. What i am, is shocked, that they can't even put a technician on the phone nor have one present at their goddam service centre.

You assume once again I'm a naive fool who doesn't understand the operational values of a profit orientated conglomerate. Of course i know it saves them money by putting technicians here and there and blah blah blah. And i don't give two shits because it's not my money they're saving. Your comments and way of thought are provincial, and I tire of writing replies. All there is to it is a little broken battery tab, but it is quite evident with customers like yourself putting the profits of a conglomerate before your own convenience, we're headed straight to consumer hell.

Perhaps I've been spoilt by corporate support for purchased items, but this is bullshit.