Bad Experience with SSC agent

[skygon]

the engineer gave me another call later in the afternoon and say that he did a thorough checking of the lens and my lens requires a change in the lower element as well as there seem to have some visible knocks on it

Not questioning u whether u knock ur lens or not... but...

did u accidentally knock it? if i accidentally knock my lens, the warranty no cover de ar?

 

[Rashkae]

Not questioning u whether u knock ur lens or not... but...

did u accidentally knock it? if i accidentally knock my lens, the warranty no cover de ar?

If it is your own negligence that leads to damage, then why would warranty cover it? :angel:

 

[Kikasa]

Not questioning u whether u knock ur lens or not... but...

did u accidentally knock it? if i accidentally knock my lens, the warranty no cover de ar?

you might want to read this ---> http://www.sony.com.sg/support/resources/en_SG/html/Warranty_Information/TermsandConditions_All.html

especially the 2.

thus if you accidentally knock your lens, sony had the rights not to repair it free of charge. anyway, i'm unsure how the knocks got there anyway.

 

[Yinfinity]

I had similar experience as yours. Some of the service counter people don't seem to know a bit about dSLR and have surly attitude, and of course there seems to be one or two from the KM side at the SSC too, just some gut feelings.

Anyway the folks from the service department at back rooms are very nice.They demonstrate real professionalism by providing personal service experience such as making phone calls regarding the parts of the equipments to be replaced.

Somehow I tend to believe the service department at the back room is the heritage of KM and the front desk guys are just Sony trained employees. And this is where the big difference between Sony and KM manifests.